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The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea. However, later on, the person changes the rules. They tell the user they have to pay more money to take out their earnings. They use various excuses to reject the user's requests to withdraw the money.Published on Sep 28, 2023Updated on Feb 6, 20262,627Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Apr 3, 2026342How do I delete my AA Smart Account?
Please read the following carefully before proceeding.Scenario 1: AA Smart Account created under a standard wallet If you no longer wish to use an AA Smart Account that was created under a standard wallet, you can delete the AA Smart Account individually. Steps: 1. Open your OKX app, select Wallet > select your wallet name > Manage > Edit wallet Select ▼ to manage an AA Smart Account Select Manage > Edit Wallet to delete your AA Smart Account 2.Published on Aug 30, 2023Updated on Feb 12, 2026213Travel Rule FAQ
Under the Travel Rule, why do I need to verify the ownership of a private wallet? As part of our efforts to align with both local and global requirements, you're required to verify your personal (non-custodial) wallet addresses if you're in the regulated regions. This helps provide a safe and accountable platform for all.2. How do I verify my private wallet under the Travel Rule? You can verify your private wallet address via Cryptographic Signature.Published on Jul 20, 2023Updated on Feb 5, 2026802How do I link my OKX account to OKX TR account?
Note: when your account is successfully linked with your OKX TR account, you'll be seeing Linked status on the OKX account part under the Linked accounts section. Enter into the Withdraw page to start the withdrawal processPublished on Mar 3, 2026Updated on Mar 30, 20265How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 202530How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Mar 31, 202648How do I link an authenticator app?
Before you begin, you'll need to complete email and phone verification first On the app Open the OKX app Go to the Main menu and select Profile and Settings > Security Under Authentication methods, select Authenticator app to start linking your authenticator app Select Authenticator app under Authentication method Open your authenticator app and either scan the QR code shown on the OKX setup screen, or copy the setup key displayed below the QR code and paste it into your authenticator app manuallyPublished on Aug 29, 2023Updated on Apr 4, 202616,025Scams involving private trading of cryptocurrencies or goods
OKX will never ask you for passwords, verification codes, or other sensitive information under any circumstances. Please don't share your account information with anyone.Published on Mar 20, 2023Updated on Feb 3, 202625How do I view my account information?
On the app Go to P2P trading > Profile > Payment Select Add payment method > select Bank transfer as payment method Note: You can view your sign-up date under Profile.On the web Go to Buy Crypto > P2P trading > My profile Select Add Payment method > Select Bank transfer as payment method Note: You can view your sign-up date under My Profile.How can I check my phone number/email address linked to my account?Published on Jun 18, 2024Updated on Mar 23, 2026110How do I calculate borrowing interest?
Debts incurred under cross-margin and isolated-margin positions will accrue interest and be deducted separately for each margin type. Interest on borrowed funds is calculated based on the customer's interest-bearing liability and is recorded every hour on the hour, starting from 0:00. For example, if a customer borrows crypto at 22:55, no interest is recorded at that time.Published on Mar 20, 2023Updated on Apr 2, 202667How do I check the status of my institutional verification?
Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 202536How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Feb 18, 2026195How do I manage my copied trades?
View your active trade that you've copied under the Ongoing section History: View the details of all copied positions which have closed. View your past trade that you've copied under the History sectionPublished on Dec 22, 2022Updated on Mar 26, 2026308Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on Jan 27, 202623