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How do I link an authenticator app?
If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account? Once the app is downloaded, you'll need to link it to your OKX account.Published on Aug 29, 2023Updated on Apr 4, 2026FAQ16,025How can you protect yourself from a phishing attack?
The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,689Interest Calculation
The link of Borrowing data: https://www.OKX.com/balance/report-center/unified/borrowing-data/interest-rate-and-limit 3.Published on Dec 16, 2020Updated on Nov 6, 2025Product documentationHow do I stay safe from phishing SMS using the name OKX?
Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores. If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX.Published on May 9, 2025Updated on Mar 4, 2026FAQ321How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,363Integrating OKX Signal Bot with Runbot.io
To receive your Strategy Alerts directly on OKX and automate your trading, go to https://app.runbot.io/Bot/. Click "+ Create new Free webhook". On the Bot webhook configuration box, select 'Linked strategy' and pick the strategy you want to receive alerts from. Enter the exact amount of capital you wish to allocate to your trading strategy. The size of your orders will be based on this reference.Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationHow do I safeguard my Web3 wallet from fraudsters?
When users click the provided link, fraudsters can invoke code to maliciously alter permissions, obtain user password signatures, and thus gain control over the wallet address. Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ986How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,733How do I share order parameters?
This feature allows you to generate a shareable link or a visual representation of your order. Choose your sharing method: you'll have the option to: Copy a shareable link: ideal for sending the details via chat, email, or social media. Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers.Published on May 7, 2025Updated on Sep 10, 2025FAQ4How do I deposit USD or USDG with Bank transfer (ACH)?
, you can select Change to link another bank account Select Change if you wish to add or switch to another account 4.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2How do I buy crypto with ACH?
the name on your OKX account matches the name on your linked bank account for a smooth transaction.Published on Apr 25, 2025Updated on Dec 31, 2025FAQHow to prevent phishing emails?
The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it. When the email address looks correct but the content feels suspicious Even if the sender address appears to be official, you should be cautious if the email content includes unusual instructions such as clicking links or providing personal information. In such cases, you should further verify the email's authenticity.Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3How do I check on updates to my support ticket?
Each email includes a unique link that allows you to view your ticket. Click on the link (the ticket number) to access your ticket directly. Example: “Your support ticket 12345 has been updated.” The link is securely tied to your email address. You'll be prompted to verify your email before proceeding. Request to send code to your email for verification process Fill in the code that you received once this page appears Once the Ticket details page opens, review the latest updates from our team.Published on Oct 17, 2025Updated on Apr 2, 2026FAQ46How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on Mar 21, 2025Updated on Feb 12, 2026FAQ32Crypto gift FAQ
Once on the app, select Menu to enter the functions menu, before selecting Crypto gift There are two ways for a recipient to redeem their gifts: If a user sends you a gift link, you can open the link to receive the gift. Select the Open gift option to load the gift If a user sends you a gift code, head to the Product Page > Gifts, select the “+” symbol and then select Open gifts. After that, enter the code to open the gift.Published on Sep 26, 2024Updated on Mar 4, 2026FAQ1,091