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How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Oct 15, 2025FAQ86How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.Published on Aug 29, 2023Updated on Apr 2, 2026FAQ16,013How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 31, 2026FAQ12,893How do I enable allowlist? (app)
If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.Published on Aug 14, 2023Updated on Mar 31, 2026FAQ1,900Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on Apr 2, 2026FAQ4,559How do I make a crypto withdrawal? (app)
Open your OKX app, go to Portfolio, and select Withdraw Open withdrawal page Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to start the withdrawal process Select Exchanges or wallets in the Select destination field Select Exchanges or wallets to start your withdrawal Select your preferred Network, complete the withdrawal details below, and select Submit Fill in address Note: you can enable allowlist mode to protect your assets Insert Withdrawal amountPublished on Aug 31, 2024Updated on Nov 17, 2025FAQ66How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on Aug 1, 2024Updated on Mar 16, 2026FAQ171How do I freeze my account? (app)
Get SMS/email and authentication code and Confirm to freeze the account Note: it's required to bind with authenticator app in your account before freezing it.Published on Jul 11, 2024Updated on Oct 15, 2025FAQ7How do I close my account? (app)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Open user center page Go to Profile and settings, select Security, and find Account management, then select Close account Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Feb 13, 2026FAQ7How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on Jul 10, 2025FAQ35What is DEX Boost and how do I participate?
DEX transactions are only supported on chains where DEX is available, such as xLayer, Base, and Solana.Enter the Boost page Log into Web3 from your OKX app; or go to https://web3.okx.com/ Select Boost (with rocket icon) from the menu bar to enter DEX Boost page To view leaderboard: Log into Web3 from your OKX app; or go to https://web3.okx.com/ Go to Market > OKX Boost to view the Boost leaderboard and event pageView Boost data Boost data consists of two components used to determine your eligibilityPublished on Dec 13, 2025Updated on Jan 29, 2026FAQIntegrating OKX Signal Bot with Runbot.io
Go to https://www.okx.com/trade-swap-strategy/btc-usdt-swap or click "Trading bots" on the top left of your OKX trading app. Select "Signal Bots" on the bots menu. If you can't find it, and the OKX app suggests switching to Pro Mode, go ahead and do so; the Signal Bot will then appear on the right side of your screen. Click "Add a custom signal". Choose a name for your Signal Bot, then click "Create signal". Select "Custom". Then, copy the "Long (Entry)" message.Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationOKX to list SEI (Sei), 2Z (DoubleZero) for spot trading
Asset name: Sei Ticker: SEI Network: SEI EVM Check SEI Price: https://www.okx.com/price/sei-sei DoubleZero is a global fibre network for high-performance distributed systems and blockchains, that aims to provide increased bandwidth and reduced latency.Published on Nov 14, 2025Updated on Nov 17, 2025AnnouncementsHow do I stay safe from phishing SMS using the name OKX?
Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.Published on May 9, 2025Updated on Mar 4, 2026FAQ321How do I set up wallet release for my DEX trading wallet?
In summary, here's how it works: On the OKX app, trigger Wallet Release to transfer control of your DEX trading wallet to your preferred wallet address. It's crucial for you to carefully review your preferred wallet address and original DEX trading wallet address in the app. Set up and run a script that prepares a token transfer browser on your web browser. Use the browser to safely transfer assets from your DEX trading wallet to your own wallet.How do I set up wallet release?Published on Sep 24, 2025Updated on Nov 17, 2025FAQ