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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ125How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026FAQ407How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on Sep 4, 2024Updated on Nov 17, 2025FAQ9What can help prevent P2P crypto scams and protect my assets?
How to prevent social engineering: Avoid canceling a P2P transaction if you've already sent a bank transfer to the bank account shown in the payment method chosen in the P2P order. Avoid releasing a sell order if you don't see the funds in your bank account (or wallet) added as the payment method in the P2P order. Don't be intimidated by scare and manipulation tactics. Gather screenshots and evidence of your interaction with the scammer to help OKX P2P to settle the dispute.4.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459OKX Beginner's Guide
Please provide the requested information via e-mail to help us process your verification. For more information about identity verification, please find our help center guides here: A beginner's guide to identity verification How long does it take to complete my identity verification? How do I verify my identity with ID and selfie photos? How do I get my individual account verified?Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1What's a dusting attack?
It's therefore essential to use a secure wallet and keep the details on how to access it to yourself.What's the dusting attack, and how does it work? Dusting itself doesn’t steal coins. Instead, it’s a reconnaissance step: once attackers learn that a certain person controls significant crypto, they may launch phishing, extortion, or targeted scams.How does the dust attack actually work?Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13How do I use the custom formula feature?
the custom formula feature help me?Published on Mar 5, 2025Updated on Sep 10, 2025FAQ4How do I use the custom interval feature?
Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 2025FAQ5Why can’t I see or use my crypto balance?
This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ5Pay Passkey FAQ
How do Pay Passkeys differ from exchange Passkeys? They're two completely independent Passkey systems. You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I buy crypto with ACH?
If you experience any issues, contact our customer support and provide screenshots to help us assist you faster.5. How can I check my remaining ACH purchase limits? Select the information icon next to your selected payment method to view your remaining ACH purchase limits. If you're wondering how you can buy crypto with debit or credit card, visit here.Published on Apr 25, 2025Updated on Dec 31, 2025FAQWhy am I asked to confirm my personal details again?
Learn more on how you can verify your identity on our platform here.Published on Mar 19, 2025Updated on Oct 15, 2025FAQ141How do I switch Profit and Loss (PnL) value and percentage display?
It only changes how the information is presented to you, allowing for easier analysis of your performance. For more help with PnL settings on our platform, visit here.Published on Jul 7, 2024Updated on Apr 2, 2026FAQ46Satoshi test FAQ
The Satoshi test helps ensure compliance with the Travel Rule and enhances the security of transactions by verifying that you control the wallet address involved in the transaction.3. How much cryptocurrency do I need to send for the Satoshi test? You'll need to send a random amount specified by us, typically worth 5 USDC, for the test. This amount will be specified during the verification process.4. What happens if I send the wrong amount to the Satoshi test?Published on May 28, 2024Updated on Oct 15, 2025FAQ39How do I check on updates to my support ticket?
Include key details: Attach relevant transaction IDs, timestamps, or screenshots to help our team investigate faster. Check regularly: Our support team may request additional information to complete your case. Reach out to our OKX Assistant: If you're unsure on how to create your ticket, contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.Published on Oct 17, 2025Updated on Apr 2, 2026FAQ45