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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on Oct 8, 2025131Google Pay – Additional Terms
Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device?Published on Aug 8, 2025Updated on Oct 3, 202511OKX contract voucher and usage rules
When closing a position, if the user's balance deducting trading fee is bigger than the face value of the contract voucher, the profits will be automatically transferred to the user's trading account If the balance is smaller than face value, OKX will recover all the remaining costs, and users will not bear any losses.Benefits of a contract voucher Users can open a perpetual contract position without spending their own funds Easy to learn and use Profits are withdrawable after the closing of a positionWherePublished on Aug 15, 2023Updated on Mar 24, 2026566What's the Spot Grid bot and how do I use it?
Total Realized Pnl is (106000- 100000)*0.01709 = 102.54 USDT Out of this total realized Pnl we can allocate (105000 -100000) * 0.01709 = 85.45 USDT to this grid as grid_pnl. The remaining USDT is available for the user to trade or withdraw.Published on Oct 3, 2025Updated on Nov 17, 20257Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
We input random numbers for each user and fill the blank spaces in the table with 0 2. Low-degree polynomial extension: using the above polynomial constraints, we can obtain a computation trace polynomial of length uts * N. For security reasons, we perform commitment to the polynomial on a larger evaluation domain, with the domain amplification factor as extension_factor. In the above case, we could calculate a polynomial p(x) from I(x).Published on May 10, 2023Updated on Sep 8, 2025179Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To solve this, we use a method called Zero Knowledge Proof (ZKP) to safeguard user's privacy.Zero Knowledge Proof (ZKP) It's a security technique that allows cryptocurrency exchange to prove a statement is true without revealing any additional information. In our case, we want to prove that we have enough funds without sharing specific user details. Most ZKPs fall under two categories: zk-SNARK zk-STARK We use zk-STARK because it's more secure and has a minimum security assumption.Published on Oct 21, 2024Updated on Feb 11, 202692Apple Pay – Additional Terms
We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed. Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay.Published on Aug 8, 2025Updated on Oct 3, 202510Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on Jan 29, 2025Updated on Sep 27, 202541What are sanctions?
OKX must comply with sanctions regulations in all jurisdictions where we operate or are directly regulated, including the USA, Canada, Europe, Singapore, Japan, and Hong Kong. However, we may apply other sanctions regulations at our discretion.Why is additional information necessary? Many jurisdictions have put obligations in place to ensure that the sanctions programs applicable in their country are adhered to.Published on Sep 1, 2024Updated on Nov 17, 20252How do I add my emergency contact?
The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026259Why is there a minimum amount to deposit BTC?
We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse.Published on Oct 15, 2024Updated on Sep 3, 202515US CeDeFi Trade FAQ
We can't move funds without your approval because we don't hold your private key. The order is approved and you'll receive an email notification once it's completeIs CeDeFi trading really self-custodial? Yes. Only your device can authorize transactions. We can't sign for you, and we can't recover your private key. Keep your device login secure and enable strong screen‑lock settings.Does OKX ever see my biometrics or private key when I use CeDeFi trading? No.Published on Nov 4, 2025Updated on Dec 4, 20251A beginner's guide to identity verification
We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details.Published on Oct 9, 2025Updated on Dec 30, 20253What's KYC: What to expect and why it matters?
Ongoing monitoring We monitor your account activity in real time using advanced systems If we detect unusual transactions or behavior, we may contact you for clarification This helps stop fraud before it affects you5. KYC refresh You may be asked to reconfirm or update your details—especially when your ID expires, or laws in your region change6.Published on Jun 24, 2025Updated on Jan 15, 202655Why is my withdrawal taking longer than usual?
We recommend deciding whether to continue waiting or cancel based on your situation. Thank you for your understanding.Published on Feb 29, 2024Updated on Feb 12, 2026201