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5% Deposit Match Campaign - Terms and Conditions
Example: If a user completes their 90th qualifying day on April 10th 2026, their reward will be unlocked on that date. Each tier is tracked independently. Users may unlock greater reward amounts if they reach and maintain higher tiers later within the campaign window. Example: If a user deposits $1,000 on Day 1 and qualifies for that tier, then later deposits an additional $3,000 on Day 10, they will unlock both Tier 1 and Tier 4 if both tiers meet the 90-day AUM rule.Published on Dec 1, 2025Updated on Dec 1, 20252How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on Nov 24, 2025Updated on Mar 4, 202615What should I do if I mistakenly withdraw crypto via the wrong network?
The above steps are also applicable if you'd like to transfer crypto-ERC20 from the ETH wallet to the OKX Web3 wallet.Retrieve it via MetaMask walletApp 1. Import your third-party wallet into MetaMask wallet via private key. Learn more on how to import your account on MetaMask Open MetaMask wallet app, select Import using Secret Recovery Phrase to import your wallet 2. Open your OKX exchange account on your app, and select Assets > Deposit 3.Published on Jan 21, 2025Updated on Apr 3, 2026How do I change and reset my chart layout?
If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.Published on Nov 27, 2024Updated on Sep 10, 202517What attestation do we need to agree to when verifying as an institutional customer?
Applicant does not now, and will not in the future, maintain or operate any OKX account or subaccount on behalf of any person or entity, or provide access to any OKX account or subaccount to any person or entity, (1) residing in, or registered, organized, incorporated, formed, or established in, the United States or any sanctioned jurisdiction, including Cuba, North Korea, Iran, Syria, Crimea, Donetsk People’s Republic, and Luhansk People’s Republic (each a “Sanctioned Jurisdiction”), (2) havingPublished on Feb 5, 2024Updated on Oct 8, 2025131What should I do if there is a payment due for my ACH deposit?
You may repay outstanding balance through the designated repayment process using one of the following methods: Repay button in the email notification In-app notification indicating an unpaid balance Initiate a new USD deposit via the OKX app or the OKX website Web: Log in to your account on okx.com, select Deposit > US Dollar App: Open your OKX app, select Deposit > US Dollar App: opening the deposit page from the homepage You'll be automatically guided step by step to repay any outstanding balancePublished on Sep 29, 2025Updated on Mar 13, 20261Tax Center General FAQ
Cost Basis: Starting with crypto acquired on OKX in Tax Year 2026 and sold on OKX in 2026 or later, the form will expand to include the cost basis for these "covered securities" (assets acquired on OKX after the regulation start date).When will I receive my tax forms? Form 1099-MISC: Available by February 2, 2026 (for those who earned $600+ in rewards/staking). Form 1099-DA: Available by February 17, 2026.Published on Nov 25, 2024Updated on Feb 13, 202614How do I get my individual account verified?
If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information.2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3.Published on Aug 7, 2024Updated on Dec 19, 202536What's OKX Security Assistant?
If I delete something by mistake, can it be restored? Yes. Click the status and restore it from the deleted process list.What I should keep in mind? When making deposits, withdrawals, or transfers, always verify that the address you enter or paste is correct. If you notice anomalies, stop the transaction immediately and check device security. Trojans and clipboard tampering are common and persistent risk types.Published on Jan 15, 2026Updated on Feb 13, 202613World Cup VIP Exclusive Gift Set FAQ
For more information, go to okx.com © 2026 OKX. All rights reserved.Published on Dec 19, 2025Updated on Apr 3, 2026310US Holiday Campaign - Terms and Conditions
Example: If a user completes their 90th qualifying day on April 10th 2026, their reward will be unlocked on that date. Each tier is tracked independently. Users may unlock greater reward amounts if they reach and maintain higher tiers later within the campaign window. Example: If a user deposits $1,000 on Day 1 and qualifies for that tier, then later deposits an additional $3,000 on Day 10, they will unlock both Tier 1 and Tier 4 if both tiers meet the 90-day AUM rule.Published on Nov 6, 2025Updated on Dec 2, 2025Crypto Tax Reporting
Form W-9 and form W-8 collection starting tax year 2026 Starting calendar year 2026, OKX is required to collect form W-9 and form W-8 from OKX US users on the U.S. exchange platform. Form W-9 is collected from OKX US users who are considered U.S. Persons. Form W-8 is collected from OKX US users who are considered Non U.S. Persons. These forms are collected to ensure proper and correct reporting of users' information and reportable transactions to the IRS.Published on Sep 24, 2025Updated on Feb 13, 2026How do I deposit USD or USDG with Bank transfer (ACH)?
Select Bank transfer (ACH) and Next If no bank account is currently linked, you can select Add and connect via our trusted partners, such as Plaid, which securely connects your bank account to OKX, making it easy to fund your account Add your account via Plaid After linking your account, you'll see the success page below confirming that your account has been added Successfully added your account with OKX via Plaid If a bank account is already linked and a different account needs to be added or switchedPublished on Jan 10, 2025Updated on Feb 12, 20262How do I buy crypto and earn rewards?
Sign up by: you must enroll in the campaign by February 16, 2026. Complete by: all 5 buys must be completed by February 20, 2026.What happens if I miss a day? If you miss a day, don't worry—you won't lose your progress entirely. Once you earn your first $5 reward, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward.Published on Dec 29, 2025Updated on Jan 29, 20263X Layer upgrade and OKT/OKB asset handling FAQ
OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time. Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB?Published on Aug 13, 2025Updated on Jan 29, 202627