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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Mar 31, 2026What's a dusting attack?
A VPN hides your IP from local observers, but it doesn’t stop on-chain analysis. Wallet hygiene (avoiding address reuse, using HD wallets) is more effective. Explore more about risk and fraud by visiting here.Published on Oct 4, 2024Updated on Mar 3, 202613How do I supercharge my trading with Alertatron's automated solutions?
Chart capture High resolution captures: get a high quality HD image of almost any public chart or site and forward it on to your phone via Telegram or Discord. Latest data: we capture every chart at the moment that your alert arrives, so you always get to see the most up-to-date information, even on the go.How do I use Altertatron on OKX? Setting up Altertatron on our platform is very simple.Published on Mar 28, 2024Updated on Oct 8, 20251How do I stay safe from phishing SMS using the name OKX?
It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on May 9, 2025Updated on Mar 4, 2026321How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on Mar 16, 202613,729How do I protect my account from Trojan horse takeovers?
Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.Published on May 30, 2025Updated on Feb 5, 202611How do I adjust the color theme of the trading interface?
A thoughtfully selected color theme is essential for creating a comfortable and efficient trading environment, especially during extended trading sessions. It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings.Published on Nov 27, 2024Updated on Sep 10, 202523Why am I asked to confirm my personal details again?
These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025142How do I find my user ID (UID)?
Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on Mar 20, 2025Updated on Dec 3, 2025196Why is my deposit/withdrawal suspended?
Upgrading and maintaining a wallet is essential in order to provide better service and asset security to our users. Upgrades introduce new features and optimise existing ones, while maintenance involves fixing technical bugs and conducting asset audits. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 2026989How do I explore new tokens?
Top Losers: the top losers page is an essential tool for learning and growth. It allows you to closely monitor the top tokens that have experienced the largest price losses. This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours.Published on Aug 9, 2024Updated on Nov 17, 2025How do I discover new tokens?
Top Losers: the top losers page is an essential tool for learning and growth. It allows you to closely monitor the top tokens that have experienced the largest price losses. This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours.Published on Aug 9, 2024Updated on Sep 10, 202555What should I do during or after a scam?
Discover essential information about recognizing and dealing with scams in our comprehensive guide, offering clear guidance for navigating these challenging situations. Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file.Published on Mar 11, 2024Updated on Mar 4, 2026727How do I modify TP/SL?
Take Profit (TP) and Stop Loss (SL) are essential tools for traders looking to manage risk and secure profits in the volatile world of cryptocurrency trading. TP allows you to automatically close a trade when the price reaches a certain level of profit, while SL helps minimize losses by closing a trade when the price hits a predetermined level of loss. We provide robust features to set and modify these parameters easily on both our web platform and mobile app. Learn more on our TP/SL here.Published on Jun 13, 2024Updated on Sep 10, 202533Do I need to pay fees for deposit and withdrawal?
This is mainly due to the following: Operational costs: To ensure stable and reliable service, the fee includes a small portion to cover essential platform maintenance and operations. Transaction assurance: We dynamically adjust fees to manage network congestion and price fluctuations, ensuring your transactions are processed smoothly. Update timing: Fees are updated based on network conditions, so the amount shown may differ slightly from the real-time onchain gas cost at any given moment.Published on Jun 1, 2023Updated on Mar 16, 20265,567