If you’re ever unsure or need help, don’t hesitate to reach out to OKX Support.

If the recipient is another trading platform, please reach out to their customer support for help.

OKX offers three methods to determine which assets are sold first: FIFO (First In, First Out): The oldest assets you buy are sold first. (Default Method) LIFO (Last In, First Out): The most recently purchased assets are sold first. HIFO (Highest In, First Out): The most expensive assets you buy are sold first.How do I change my accounting identification method? Navigate to Your tax summary > Settings to select your preferred method. Please note that changes only apply to future transactions.

Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

They’re displayed separately to help you better understand what’s driving your bot’s performance. However, both are display-only estimates calculated using predefined methods, and may not fully reflect real-time market changes or be accurate under rapidly changing market conditions. Note: if you’ve enabled Simple Earn Allocation, any profits generated from Earn will appear under a separate field labeled Simple Earn earnings.How's the field "Total PnL" calculated?

Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out

If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.

When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.

Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.

Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.

If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page. Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.

Contact customer support immediately Reach out to our customer support via our OKX Assistant on the OKX Support Center. Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf.

If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.

A Simple Earn Flexible Annual Percentage Rate (APR) boost voucher is a reward voucher that lets you earn additional interest when lending out idle funds via the Simple Earn feature. Eligible users can receive these vouchers through campaigns, tasks, and other activities.How do I use a Simple Earn Flexible APR boost voucher? Eligible vouchers will appear on the Simple Earn Flexible APR boost voucher page. You can use them directly when subscribing to supported Simple Earn products.