FAQ

Account, security, and verification

How do I close my account? (web)
Published on 22 Aug 2023Updated on 11 Feb 2026454
How do I close my account? (app)
Published on 22 Aug 2023Updated on 11 Feb 2026885
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 28 Jan 2026398
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 19 Mar 2026358
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 4 Mar 2026384
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 9 Feb 2026590
How do I change my login password?
Published on 22 Aug 2023Updated on 4 Mar 202619,544
How do I update my login password?
Published on 22 Aug 2023Updated on 15 Oct 202528
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 18 Mar 20267,198
I haven't received the SMS code
Published on 16 Aug 2023Updated on 3 Mar 202632,392
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 19 Mar 202612,770
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 29 Jan 20264,244
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 9 Feb 20261,933
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 12 Feb 20264,490
OKX Beginner's Guide
Published on 20 Mar 2023Updated on 19 Feb 20261,708

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