Face Recognition–Related Issues Issue Description: Face recognition failed / Page shows information mismatch Issue Description: Face does not match / ID document does not match face recognition Required Document–Related Issues ID Already Verified / Duplicate Identity Verification Invalid ID. (E.g. Unsupported ID type, ID issued has expired.) Issue Description: The system detects that your full name or date of birth in your profile is incorrect, missing, or unreadable.

Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.

This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.

Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal history

Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.

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Find the types of documentation accepted as proof for various SoF and SoW here.Why do I need to provide proof of SoF and SoW? As a regulated financial services company, we’re required to keep customer information up to date for a safe trading experience. As part of our ongoing efforts to meet these regulatory requirements, we may need to request additional information and supporting documents related to your SoF and SoW in certain cases.How do I upload the documents?

Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?

By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.

However, we don't control or manage these blockchain protocols.When you send or receive crypto, your transaction is processed and confirmed by the blockchain network itself, not by us.What should I do then? If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record.

Expired and canceled quotes will be visible on the RFQ board for your RFQ only if there are fewer than three active quotes. Active quotes will always be sorted higher than expired and canceled quotes. Similar to active quotes, expired and canceled quotes will be sorted best first, with earlier quotes received preference for identical quotes. I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker.

When trying to trade a unique strategy with elements that cannot be combined, either with multiple expiry dates or currency pairs, the platform will show your strategy as "custom" and reveal the details when the legs are expanded.How can I re-submit an expired, canceled, or failed RFQ? After your RFQ expires, is canceled, or fails to execute, a link with the text "re-price" will appear in the "action" column.

result to conclude the calculation Example: Margin = face value * number of contracts / open price / leverage Taker fee = (face value * number of contracts) / open price * Taker fee rate P&L ratio = P&L / marginHow do I calculate the Exit price?

What happens when I place orders on both futures and spot? Placing orders on both futures and spot results in changes to the numbers in parentheses on the Open Position and Lead tabs. The Open Position tab remains the same, aggregating the values from futures contracts. Meanwhile, the Lead tab shows the total number of lead trading orders, including those on futures and spot.4. How does Open Position differentiate between futures and spot trades?

You can provide them with your account information (email or phone), the deposited token, and the transaction ID to assist in their inquiry. If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?