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OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on 28 Sept 2023Updated on 16 Mar 2026648How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on 24 Nov 2025Updated on 4 Mar 202615What should I do if I mistakenly withdraw crypto via the wrong network?
If your withdrawal was sent to an exchange platform, please contact the exchange’s support team for assistance.Retrieve it via Web3 walletApp 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3.Published on 17 Mar 2023Updated on 26 Jan 20265,542How do I change and reset my chart layout?
If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.Published on 27 Nov 2024Updated on 10 Sept 202517Lead traders: Spot lead trading guidelines
Their profit-sharing level is Level 2, and their profit-sharing ratio is 10%. Below is an example of how their copy trader's profit-sharing is calculated.Published on 30 Oct 2023Updated on 4 Apr 2026195What attestation do we need to agree to when verifying as an institutional customer?
Applicant does not now, and will not in the future, maintain or operate any OKX account or subaccount on behalf of any person or entity, or provide access to any OKX account or subaccount to any person or entity, (1) residing in, or registered, organized, incorporated, formed, or established in, the United States or any sanctioned jurisdiction, including Cuba, North Korea, Iran, Syria, Crimea, Donetsk People’s Republic, and Luhansk People’s Republic (each a “Sanctioned Jurisdiction”), (2) havingPublished on 5 Feb 2024Updated on 8 Oct 2025131What are the spot trading guidelines for copy traders?
Sold: April 20, 2023 -500 USDT 0 April 21 (Fri) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 22 (Sat) ETC/USDT Bought: April 6, 2023 Sold: April 22, 2023 +500 USDT 50 USDT April 23 (Sun) BTC/USDT Bought: April 6, 2023 Sold: April 23, 2023 +100 USDT 10 USDT New settlement period starts April 24 (Mon) ETH/USDT Bought: April 24, 2023 Sold: April 24, 2023 +300 USDT 30 USDT April 25 (Tue) BTC/USDT Bought: April 24,Published on 6 Nov 2023Updated on 3 Mar 2026280Why is my OKX app not working?
Many app crashes are fixed through regular updates and bug patches.2. Check your internet connection Connectivity issues can prevent apps from loading. Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache.Published on 16 Mar 2026Updated on 31 Mar 20262How do I qualify as an Accredited Investor?
("OKX SG") The Monetary Authority of Singapore (MAS) issued guidelines on April 2, 2024 which set out additional consumer protection measures to be adopted by digital payment token service (DPT) providers [PS-G03]. These measures include restrictions on facilitating selected DPT activities when dealing with retail customers. Hence, we need to differentiate retail customers from other customers, such as Accredited Investors (AI).Published on 8 Apr 2025Updated on 9 Feb 20266What's OKX Security Assistant?
If I delete something by mistake, can it be restored? Yes. Click the status and restore it from the deleted process list.What I should keep in mind? When making deposits, withdrawals, or transfers, always verify that the address you enter or paste is correct. If you notice anomalies, stop the transaction immediately and check device security. Trojans and clipboard tampering are common and persistent risk types.Published on 15 Jan 2026Updated on 13 Feb 202613How do I verify an individual account?
If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information. 2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3.Published on 25 Sept 2023Updated on 31 Mar 202630,989World Cup VIP Exclusive Gift Set FAQ
For more information, go to okx.com © 2026 OKX. All rights reserved.Published on 19 Dec 2025Updated on 3 Apr 2026310X Layer upgrade and OKT/OKB asset handling FAQ
OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time. Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB?Published on 13 Aug 2025Updated on 29 Jan 202627Why can't I join or claim rewards from a campaign?
To see other eligible campaigns, go to: App: Profile > Earn and Rewards > Campaign Center Check your app for available campaigns Web: Visit the Campaign Center via your browser Check Campaign center for available campaignsWhen will my eligibility be reviewed? The system automatically reviews accounts periodically. If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features?Published on 10 Jun 2025Updated on 19 Mar 202614,246OKX Web3 wallet customer review reward from Sourceforge terms and conditions
Eligibility Note: this program is only available for users in Argentina, Austria, Belgium, Brazil, Bulgaria, the Czech Republic, Finland, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, the Philippines, Poland, Portugal, Romania, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, and the United Arab Emirates. The information displayed is strictly for education and informational purposes only.Published on 7 Aug 2023Updated on 28 Aug 202555