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How do I protect my account from Trojan horse takeovers?
Phishing Emails and Attachments Emails disguised as bills, delivery notices, or company updates may contain dangerous links or attachments designed to deploy malware. Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device.Published on 30 May 2025Updated on 5 Feb 202611Knowledge test FAQ
OKX Singapore may determine to update the risk assessment according to its current policies and procedures and relevant regulations.Published on 3 Jun 2025Updated on 1 Dec 20252How to transfer crypto from Coinbase to OKX?
Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.”Published on 19 Jun 2025Updated on 26 Jun 20256OKX Sub-Affiliate link rules
Failure to adhere to the above guidelines may result in immediate termination of your account and may expose you to legal action and liability for damages, including those imposed by regulatory authorities within the specified jurisdictions.Published on 28 Sept 2023Updated on 16 Mar 2026648X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on 13 Aug 2025Updated on 29 Jan 202627X Drops Club United States
For more information, go to www.okx.com © 2025 OKX. All rights reserved.Published on 5 Dec 2025Updated on 24 Mar 2026Singapore Referral Program - Terms and Conditions
For more information, go to www.okx.com/en-sg © 2025 OKX. All rights reserved. In order to comply with local regulations, certain features may not be available in your region.Published on 17 Nov 2024Updated on 17 Nov 2025USDG Convert Fees Change Announcement
Not all products offered in all regions and this activity may be limited or not offered in some markets. Please consult your legal/tax/investment professional for questions about your specific circumstances. OKX Team February 20, 2025Published on 20 Feb 2026Updated on 21 Feb 20264Why hasn't my deposit been credited?
Note: you can find the minimum deposit amount on the asset’s deposit details page.Unsupported or deactivated receiving platform If your deposit was sent to an address belonging to another platform that has been deactivated or no longer supports deposits, the funds may not be credited to your OKX account. In some cases, the assets may be returned to the originating wallet instead of your own account.Published on 1 Sept 2023Updated on 3 Apr 202613,735OKX x McLaren NFT Sweepstakes Terms & Conditions
Blockchain Malfunction: Blockchains may be susceptible to malicious cyberattacks and may contain exploitable flaws, which may result in security breaches and the loss or theft of blockchain assets.Published on 25 Apr 2024Updated on 8 Sept 2025607OKX SG Welcome Bonus - Terms & Conditions
This program may not be available to all OKX SG users and eligibility is determined at OKX SG's discretion. Track your earned rewards on Reward Center > New User Bonus on our website and app. Please note that rewards value may fluctuate and may not be equal when withdrawn due to market changes. The price of digital assets, including stablecoins, are subject to fluctuation. Due to such price fluctuations, your assets value may increase or decrease at any moment.Published on 2 Sept 2024Updated on 17 Nov 20257OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on 27 Apr 2018Updated on 2 Apr 20267,469Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on 19 Dec 2023Updated on 3 Mar 2026970How do I opt out as an Accredited Investor?
("OKX SG") If you have previously opted in to be treated as an Accredited Investor, you may opt out at any time.How can I opt out of Accredited Investor status? To opt out as an Accredited Investor: Start a live chat via our Support Center and let us know that you no longer wish to be treated as an Accredited Investor Once you confirm your intent to opt out, we may be required to take steps to comply with applicable laws and regulations.Published on 8 Apr 2025Updated on 17 Nov 2025Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on 14 Oct 2025Updated on 15 Jan 20265