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What's demo trading and how do I use it?
You may also switch to other instruments by selecting the Trade button again Choose the order type, place your entry price in USDT (if applicable) and the amount of BTC / total USDT value you want to buy, and select Buy BTCHow do I reset the assets on demo trading? To reset the assets on demo trade to initial amount, you'll need to close all the positions and pending orders (if any). Then, go to Assets, and select Reset.FAQWhy is risk-free trading important for beginner traders?Published on 1 Oct 2025Updated on 6 Feb 20263How do I change and reset my chart layout?
If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.Published on 27 Nov 2024Updated on 10 Sept 202517How do I reset Two-factor authentication (2FA)?
Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note: If you have self-frozen your account, you won't be able to reset the authentication methods. If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails?Published on 15 Sept 2023Updated on 28 Mar 20266,149How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on 15 Sept 2023Updated on 15 Oct 202522How do I change my authenticator app?
You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Reset and Confirm your password. Select Reset authenticator method to start reset your authenticator app.Published on 11 Sept 2023Updated on 16 Mar 20264,270How do I update my authenticator app?
Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on 1 Aug 2024Updated on 16 Mar 2026166How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on 16 Aug 2023Updated on 28 Mar 202612,848How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions. By offering this safeguard, trade confirmations help promote disciplined and thoughtful trading habits, ultimately contributing to better long-term outcomes.Published on 28 Nov 2024Updated on 10 Sept 202512How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on 16 Aug 2023Updated on 29 Jan 20264,255How do I change my login password?
issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on 22 Aug 2023Updated on 4 Mar 202619,566Where do I find limits, fees and processing time details for cash withdrawal?
Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 23 May 2025Updated on 4 Mar 202634I haven't received the SMS code
If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.Published on 16 Aug 2023Updated on 3 Mar 202632,540Where do I find limits, fees and processing time details for cash deposit?
Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 23 May 2025Updated on 12 Feb 202628How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on 21 Mar 2025Updated on 12 Feb 202632How do I authorize a new device when I log in?
Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on 31 Aug 2023Updated on 16 Mar 202613,708