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I haven't received the SMS code
Use voice verification: Wait 60 seconds, then select Voice Verification to receive a call instead of an SMS. Cooling period after failure: If you see “SMS sending failed,” wait about 2 hours before trying again. Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance.Published on 16 Aug 2023Updated on 30 Mar 202632,652Demo trading
It'll only quote your RFQ once and leave this price live for 60 seconds before allowing it to expire. To get a new price from the trading bot, please cancel and re-price your demo RFQ. Please be reminded that quotes made by the trading bot WAGMI are for reference only and should not be considered as an offer to transact in digital assets nor should it be interpreted as the price you should expect when trading with real assets.Published on 29 Jun 2022Updated on 3 Dec 20251,744OKX Brazil Affiliates New User Campaign
Tier 3: for every user that completes a single trade of more than or equivalent to 2.500 BRL, you'll be rewarded with 60 BRL in USDT.Terms and conditions The program is tailored for all Brazilian affiliates. The activity period is May 13 2024 07:00 UTC-3 to June 30 2024 21:00 UTC-3. Only affiliated users who register within the activity period will be considered for the total Affiliate Rewards calculation.Published on 11 May 2024Updated on 9 Feb 20261What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 24 Mar 20261,768How do I use the custom interval feature?
With custom interval, users can: Set personalized time intervals: customize chart intervals beyond predefined options (for example, 2-minute, 7-minute, 45-minute). Improve technical analysis: analyze price movements with more precision by using time intervals that match specific trading strategies. Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals.Published on 5 Mar 2025Updated on 10 Sept 20255How do I verify my identity with Singpass?
The entire process takes about 5 minutes to complete, with most reviews finalized in as little as 2 minutes for standard cases. Data usage adheres strictly to Singpass Terms of Use and is solely utilized for identity verification in accordance with compliance requirements.Getting startedAuthenticate and connect with Singpass At the identity verification phase, you're requested to provide information details such as identity and selfie verification.Published on 13 Sept 2024Updated on 9 Feb 20265What's Strategy protection and hidden personal trades features?
Strategy protection hides key trade information from non-copy traders and delays updates for copy traders by 5 minutes. This ensures that your trade strategies remain confidential and reduces the risk of slippage. When enabled, Strategy Protection hides key information about ongoing trades from non-copy traders.Published on 14 Jul 2024Updated on 4 Apr 202662How do I buy and sell crypto with a third party?
Most of the settlement is done on-chain and it takes between 1-30 minutes, depending on the network. Some providers settle off-chain, directly from OKX. You will receive your crypto once the payment is completed.How can I check my order status? You can check your order status on the order page. Most of the settlements are done on-chain and should take up to 30 minutes, depending on the network.Published on 5 Sept 2023Updated on 19 Mar 2026673OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on 6 Jul 2023Updated on 3 Apr 202638OKX listing mechanism
Additional trading rules apply during the first 5 minutes after the Call Auction: Market orders are not supported during the first 5 minutes after trading begins. This includes TP/SL orders that meet trigger conditions during this period will not be triggered and will be cancelled. Orders placed during this period are subject to a maximum order size of 10,000 USD per order. These limits would be lifted once the five minutes have concluded. Pre-openWhat is Pre-open?Published on 27 Apr 2018Updated on 2 Apr 20267,469How do I register an account on OKX?
A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on 23 May 2024Updated on 3 Mar 202627,137How to transfer crypto from Coinbase to OKX?
Proof of reserves: OKX maintains a 1:1 reserve of all account assets on our platform and periodically performs global proof of reserves reports aimed at generating greater transparency in the assets held on our exchange. 300+ coins available: With more than 300 cryptocurrencies, of which 60 are euro-based trading pairs, the opportunities are endless. For beginners and pro's: The OKX app offers a very simple buy and sell interface for beginners.Published on 19 Jun 2025Updated on 26 Jun 20256What do I need to do when I change my country of residence?
If the logout exceeds 5 minutes, wait for the notification email before attempting to log back in. If the issue persists, please contact our customer support team for assistance. Account statements and history data Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding.Published on 10 Apr 2025Updated on 16 Mar 2026535Why can’t I see or use my crypto balance?
What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete? Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy.Published on 14 Oct 2025Updated on 15 Jan 20265What should I do if my withdrawal isn't successful?
Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account. Withdrawn to the Wrong Address with Confirmed Block If you used the wrong receiving address during the withdrawal, and the block has been confirmed, it indicates that your withdrawal has been successfully sent.Published on 17 Oct 2024Updated on 29 Mar 2026246