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Scan to Pay FAQ
What happens if my Scan to Pay payment fails or gets declined? If it fails or gets declined, your USDG/USDT/USDC will be returned to your Pay account. You will receive a push notification once it has been returned.12. Where can I view my Scan to Pay payment history? Head to the Activity option. Each record shows the status (Pending, Completed, Refunded, Failed), the crypto/SGD amount, the conversion rate, time, and merchant details.13.Published on 16 Sept 2025Updated on 12 Feb 2026FAQ1OKX will list POR, ARG, MENGO for spot trading
Flamengo, a Brazilian sports club based in Rio de Janeiro, established themselves as one of Brazil's most successful sports clubs in the 20th century during the era of state leagues in Brazil. Flamengo is the most popular club in Brazil, with over 40.2 million supporters as of 2020. It is also Brazil's richest and most valuable football club.Published on 23 Sept 2022Updated on 17 Nov 2025AnnouncementsHow do I start onboarding as an institutional user?
You can trade, deposit and make withdrawals after you've completed your identity verification.Getting started Log in to your account and head over to the verification page. Find out how you can register an account here Proceed to hover on the profile menu and select Verification Once you're on the page, find Institutional verification and select the Verify institution option Note: the Institutional verification process is only available on the Web platform.Published on 10 Oct 2024Updated on 2 Feb 2026FAQ52Updates on the P2P Marketplace: instant crypto release
If you're placing an order via the web browser, ensure you select the QR code at the payment-pending page The QR code will appear and you'll need to scan it via your StarPay app or any app that supports QRPh If you're placing an order via the OKX app, tap Scan to pay at the payment page The QR code will appear and you'll need to scan it via your StarPay app or any app that supports QRPhPublished on 4 May 2023Updated on 17 Nov 2025AnnouncementsWhat's Strategy protection and hidden personal trades features?
On the App: Head over to the Marketplace page and select the Profile icon Select three dots > Settings Select Trade performance > Private to start hiding your personal trades from others On the Web: Head over to the Marketplace page and select the Profile Select Settings > Personal trades Select Hidden to start hiding your personal trades from othersPublished on 14 Jul 2024Updated on 4 Apr 2026FAQ624 Steps to Keep Accounts Safe
Step 3 Open Google Authenticator App, and select “Account Setting”- “Scan barcode”. Your phone will appear 6-digital code after scanning QR code. Step 4 Complete setup by entering the 6-digital code. Google Authenticator will now be linked to your OKX account. Other Safety Tips 1. Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 2.Published on 3 Oct 2017Updated on 17 Nov 2025AnnouncementsPasskey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Mar 2026FAQ117Why did my identity verification fail?
Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera. Follow the face recognition instructions carefully: align your face with the camera, then slowly move your head around the circle displayed on the screen.Published on 5 Sept 2023Updated on 4 Apr 2026FAQ11,523How do I turn on the order sharing feature?
Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now SelectPublished on 14 Jan 2025Updated on 31 Mar 2026FAQ8The Recommendations to Improve OKX Account Safety
Open Google Authenticator, select "+" to scan your QR code. After scanning, it will show 6-digital verification number on your phone. Fill in the verification code at OKX website to complete the linking. 2. Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 3.Published on 30 Sept 2017Updated on 17 Nov 2025AnnouncementsWhat can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on 2 Sept 2023Updated on 12 Feb 2026FAQ1,459What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on 13 Oct 2023Updated on 12 Feb 2026FAQ113How do I make a deposit? (web)
Select Copy or scan the QR code to make a deposit via the platform you're sending from Note: Due to blockchain confirmation delays, deposits may not be credited immediately. Please be patient and wait for the confirmation process to complete. Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets.Published on 13 Aug 2023Updated on 4 Apr 2026FAQ7,577How do I make a deposit? (app)
the QR code using your withdrawal platform app to make the deposit Deposit details are generated and you can copy the address or scan the QR code You can select Share deposit details to share with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit.Published on 22 Aug 2023Updated on 4 Apr 2026FAQ149,060How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on 16 Aug 2023Updated on 29 Jan 2026FAQ4,259