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Guide to ID and selfie photos for identity verification
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on 13 Oct 2023Updated on 28 Jan 2026FAQ13,377Why hasn't my deposit been credited?
Deposit different cryptos Before you submit a deposit request, make sure that you've selected the crypto supported by the corresponding platform. Otherwise, it could lead to deposit failure. Select the crypto that is supported by the corresponding platformIncorrect address and network Before you submit a deposit request, make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to deposit failure.Published on 1 Sept 2023Updated on 3 Apr 2026FAQ13,749How do I use the liquidation price calculator?
Select %Calculator located beneath the Buy (long) [crypto] Kickstart your calculation process Make sure you're in the PnL section on the pop-up and select Margin Buy or Margin Sell Select your type of margins Select the Margin mode Margin mode has to be selected to proceed to the calculation phase Insert your Leverage, Entry Price, Exit Price, and Amount Fill up the necessary details before proceeding to calculate the required margin, P&L, and P&L ratio Select Calculate for the result Calculate thePublished on 3 Jul 2024Updated on 28 Jan 2026FAQ39Delisting of Bitcoin Gold (BTG) Futures Contracts
If you have any remaining BTG asset in your futures trading account, please make sure to transfer it out before the above mentioned time. Otherwise, we will automatically transfer it to your wallet. If you want to back up your trading records, please make sure to export and download before the above mentioned time. Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Jan 21, 2019Published on 21 Jan 2019Updated on 17 Nov 2025AnnouncementsHow do I register an account on OKX?
Make sure the referral code is entered correctly during sign-up.What should I take note of when signing up with a mobile phone number? Make sure the phone number you bind is one you actively use. You’ll still be required to bind an email address. All important notifications and verification messages will be sent to your email. If you have already signed up but cannot use your phone number or want to change to a new phone number, please refer to: How do I change my phone number?Published on 23 May 2024Updated on 3 Mar 2026FAQ27,154How do I select the correct network for my crypto withdrawals and deposits?
Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on 22 Aug 2023Updated on 6 Apr 2026FAQ21,373How do I make a deposit? (web)
When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks. Please deposit only cryptos supported by OKX.Published on 13 Aug 2023Updated on 6 Apr 2026FAQ7,597Passkey FAQ
Go to Settings > General > AutoFill & Passwords and make sure Passwords is turned on and Authenticator is turned off.12. Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling.Published on 19 Mar 2025Updated on 4 Mar 2026FAQ117How do I make a deposit? (app)
When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn’t support deposits of certain networks, such as USDT on the BSC network. Please deposit only cryptos supported by OKX.Published on 22 Aug 2023Updated on 6 Apr 2026FAQ149,171OKX Wallet has supported TON network
Make sure to update your OKX app and extension to the latest version: App 6.76.0 Extension 3.3.19 OKX team July 17, 2024Published on 16 Jul 2024Updated on 17 Nov 2025AnnouncementsHow do I apply for the OKX Market Forced Royalty Contract?
Before applying for the OKX Market Forced Royalty Contract, make sure you have: Deploys or upgrades the NFT contract Whitelists the OKX market contract Set up royalty information by connecting your contract administrator wallet to the collection page, and selecting Make collection offer to set the royalty receiving address and collection rate.Published on 18 Jun 2024Updated on 27 Jan 2026FAQ33How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
HMS Core components (Huawei devices only): If you're using a Huawei device, make sure HMS Core is installed and updated to the latest version via AppGallery. After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on 12 Jan 2023Updated on 2 Mar 2026FAQ9,532How do I buy and sell BRC-20 tokens? (app)
the inscription in the Set price field and select List Select Confirm listing once you make sure all the information is accurateHow do I buy BRC-20 tokens on OKX Ordinals Market?Published on 22 Aug 2023Updated on 4 Apr 2026FAQ633How do I mint NFTs?
Step 1: Find the NFT project and its official website Identify the NFT project you want to mint and make sure you access the project’s official website or launch page before proceeding.Step 2: Connect your wallet Open the NFT project website if you already own a wallet, connect it to the NFT project website. You can also create a non-custodial wallet through OKX Web3 Wallet, MetaMask, etc. Note: Double-check the signature message and be on alert against any scams.Published on 5 May 2023Updated on 28 Jan 2026FAQ666How do I become part of the OKX P2P Merchant Program?
Note: Please make sure your funding account balance has more than 10,000 USDT in assets during the application period to avoid application failure.2. Apply for verification Once you have completed the four preparation steps, you can start applying to become a Maker.Published on 25 Nov 2022Updated on 29 Jan 2026FAQ714