All
FAQ
Announcements
Product documents
Why did my identity verification fail?
Face Recognition–Related Issues Issue Description: Face recognition failed / Page shows information mismatch Issue Description: Face does not match / ID document does not match face recognition Required Document–Related Issues ID Already Verified / Duplicate Identity Verification Invalid ID. (E.g. Unsupported ID type, ID issued has expired.) Issue Description: The system detects that your full name or date of birth in your profile is incorrect, missing, or unreadable.Published on 5 Sept 2023Updated on 4 Apr 202611,524Supercharge your supercharts Terms & Conditions
You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/tax/investment professional for questions about your specific circumstances. Not all products are offered in all regions. For more details, please refer to the OKX Terms of Service and Risk & Compliance Disclosure. Additional disclaimers applicable to specific regions United Arab Emirates i.Published on 1 Oct 2025Updated on 3 Apr 202631Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on 29 Jan 2025Updated on 27 Sept 202530How do I use Merchant Coupon Code?
Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon. A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No. Once a coupon expires, it cannot be reissued or extended. Enjoy your reward and happy redeeming!Published on 19 May 2025Updated on 24 Mar 202619Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on 12 May 2023Updated on 2 Apr 20264,570How do I check the status of my returned withdrawal?
Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 9 Feb 2026285How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Published on 28 Nov 2024Updated on 10 Sept 202512What is OKX keyless wallet?
Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.Published on 1 Aug 2023Updated on 27 Jan 2026211Exploring OKX NFT marketplace: your gateway to exclusive collections
So, if you're ready to embark on your NFT journey, OKX is here to help you get started.Published on 28 Dec 2023Updated on 12 Sept 2025518OKX NFT Marketplace: Your Gateway to a Multi-Chain NFT Universe
With so many options, you can find NFTs that match your interests, and you can do it easily. Whether you like art, entertainment, or want to grow your digital collection, OKX has made it easy to explore the big world of NFTs without any trouble. So, dive in and start your NFT journey today!Published on 23 Nov 2023Updated on 12 Sept 202520Guide to ID and selfie photos for identity verification
face or blocked by your fingers.Published on 13 Oct 2023Updated on 28 Jan 202613,371What are Source of Funds (SoF) and Source of Wealth (SoW)?
As part of our ongoing efforts to meet these regulatory requirements, we may need to request additional information and supporting documents related to your SoF and SoW in certain cases.How can I view this questionnaire?Published on 24 Dec 2024Updated on 3 Apr 2026739How can the OKX NFT Marketplace keep your NFT investments secured?
This is where the OKX NFT Marketplace shines, setting new standards for NFT security to ensure that your digital assets are in safe hands.Verified listings for peace of mind One of the primary ways OKX ensures the safety and security of its users is through verified listings. In an environment where anyone can mint an NFT and list it for sale, distinguishing genuine, valuable assets from countless imitations and fraudulent listings can be a daunting task.Published on 10 Nov 2023Updated on 12 Sept 202520How do I switch Profit and Loss (PnL) value and percentage display?
Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?Published on 7 Jul 2024Updated on 2 Apr 202646How do I claim McLaren Race Rewind NFT?
Please select Confirm Select Confirm on the Signature request page Enter the personal information and select the checkboxes, before selecting Confirm Fill up your details and acknowledge all the parts appearing on the page Your collectible will show up in your wallet soon and will be revealed after minting window is closed Once completed, this page will appearHow do I sell my NFT in the secondary marketplace?Published on 13 Jun 2024Updated on 12 Sept 202527