All
FAQ
Announcements
Product documents
What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on 13 Oct 2023Updated on 12 Feb 202668OKX x McLaren NFT Sweepstakes Terms & Conditions
Virtual Driver Briefing: This prize includes a virtual driver meet-and-greet via Zoom, which will be available for the winner in 2024 season at a date suitable for both the winner and driver. This prize must be used in 2024 or the winner will automatically forfeit it.Published on 25 Apr 2024Updated on 8 Sept 2025607OKX x McLaren: Digital Collectibles FAQs
At the 2024 season's end, one last collectible will be released. To claim it, you need a collectible of any rarity from each race. This drop will feature Rare and Ultra-Rare digital collectibles with special prizes. A Classic collectible does not have an associated reward, but is still a piece of authentic McLaren memorabilia. If you mint a Classic collectible you could still win a prize by collecting one collectible from each race of the season.Published on 5 Jun 2024Updated on 8 Sept 20256Why did my identity verification fail?
Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper). Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed.Published on 5 Sept 2023Updated on 4 Apr 202611,524OKX P2P dispute handling rules
OKX reserves the right to suspend or terminate the accounts of uncooperative or bad-faith* users during the process. 3. Delay in releasing ordered crypto by the seller: If the buyer completes the payment through real-time payment but the seller fails to release the crypto within 15 minutes, OKX customer support will contact the seller to complete the order. If the seller doesn't respond within the specified timeframe, OKX customer support will manually handle the release of the ordered crypto.Published on 28 Aug 2023Updated on 11 Mar 20261,109How do I turn on the Economic Calendar on the original chart?
It's a valuable tool designed to keep you informed about real-time updates on major economic events and announcements such as interest rate decisions, employment reports, and GDP releases providing critical insights for traders looking to stay ahead of market trends. How to activate the Economic Calendar?Published on 10 Mar 2025Updated on 24 Mar 20263Which types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on 29 Jan 2025Updated on 27 Sept 202541How do I enable or disable my Trader Mode?
Important Reminder: The Trader Mode feature is currently being upgraded and is being gradually rolled out through a gray release. This article is written based on the latest version of the Trader Mode feature. If your account has not yet been included in the gray release, the interface and actual user experience may still reflect the previous version and differ from the descriptions in this article. This is expected behavior.Published on 22 Aug 2025Updated on 23 Mar 2026209How can I protect myself from scammers?
We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller?Published on 21 Aug 2023Updated on 3 Mar 202612,065How do I trade in CeDeFi trading?
Confirm the transaction using your Passkey, and the system will automatically complete it on the blockchain.3. How do I check and manage my assets in DEX trading wallet? Once the trade is completed, your tokens will be deposited into your DEX trading wallet. Go to the Assets page to check your holdings and profit/loss, and manage them by selling or transferring at any time.4. How do I use the wallet release feature for my DEX trading wallet?Published on 24 Sept 2025Updated on 4 Mar 20265How do I raise a dispute when using P2P trading?
Remember, don't release your crypto until you've actually received the payment in your bank/wallet account. Always check if you've received the payment in your bank/wallet account. It may take 1-3 business days for certain payment methods to arrive in your account. If the buyer can't complete the payment, you can ask them to cancel the order.Published on 22 Aug 2023Updated on 31 Mar 20263,521OKX contract voucher and usage rules
review relevant actions, disqualify accounts from participating in the event and recover the vouchers that were released to aforesaid accounts OKX reserves the right to modify, change or cancel the contract vouchers at any time and for any reason without prior notice OKX reserves the right to final interpretation of the contract vouchersPublished on 15 Aug 2023Updated on 24 Mar 2026566What's demo trading and how do I use it?
Not only is it a safe haven for beginners to familiarize themselves with the intricacies of crypto trading, but it also serves as a sophisticated playground for seasoned traders to fine-tune advanced strategies before implementing them in their actual market portfolios.Published on 12 Dec 2023Updated on 3 Apr 2026979How do I protect my account from Trojan horse takeovers?
Take screenshots or record your screen Some Trojans can spy on your real-time activity by capturing your screen without your knowledge. Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness.Published on 30 May 2025Updated on 5 Feb 202611How do I make a deposit? (app)
network Deposit details will then automatically generate Select your OKX account in the Deposit to field to receive your transaction Select the OKX account that you want to receive the deposit You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to make the deposit Deposit details are generated and you can copy the address or scan the QR code You can select Share deposit details to share with your friends and familyPublished on 22 Aug 2023Updated on 4 Apr 2026149,116