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OKX to list Render (RNDR) for spot trading
OKX is pleased to announce the listing of Render (RNDR) on our spot trading markets. Please take note of the following schedule: RNDR deposits will open at 02:00 am UTC on August 10, 2023. RNDR /USDT spot trading will open at 10:00 am UTC on August 10, 2023. RNDR withdrawals will open at 10:00 am UTC on August 11, 2023. The Render Network is a provider of decentralized GPU-based rendering solutions. It provides decentralized GPU computing power for next generation 3D content creation.Published on Aug 10, 2023Updated on Nov 17, 2025AnnouncementsOKX completed Render Network (RNDR) token migration
OKX has completed the token migration of Render Network (RNDR). You can find your new Render Network (RENDER) assets under Assets > My Assets > Funding Account. We’re pleased to announce that RENDER is now listed on OKX. Please take note of the following schedule: RENDER/USDT spot trading will open at 7:00 am UTC on July 15, 2024. Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on Jul 12, 2024Updated on Nov 17, 2025AnnouncementsHow do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,733Managing RFQs on the RFQ board (creator)
Kill RFQs and Kill selected are always visible in the top right corner of the RFQ Board.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationOKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on Mar 5, 2024Updated on Nov 17, 2025AnnouncementsHow do I fix errors when submitting my institutional verification?
Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60Quoting RFQs on the RFQ board (maker)
You can cancel all current quote by selecting the Kill quotes button at the top of the RFQ Board. To batch cancel a number of quotes, you can select the checkboxes on the RFQ Board under the Action column. Once you have selected any of the checkboxes, a Kill selected button will appear at the top of the RFQ Board.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationHow do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 2026FAQ19Unseen City Shirts - Blue Moon - NFT FAQ
How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on Apr 25, 2024Updated on Dec 4, 2025FAQ2How do I unlock my deposit when the Travel Rule additional verification is required?
You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Apr 29, 2024Updated on Dec 31, 2025FAQ1Travel Rule FAQ (EEA region)
If you're uncertain about your identity verification name on our platform, please reach out to our customer support for assistance.7. How can I access funds locked in my account due to Travel Rule requirements? Crypto deposits may be locked until the sending exchange or custodian provides the required Travel Rule information, as mandated by the European Union legislation.Published on Dec 17, 2024Updated on Mar 30, 2026FAQ627How do I start onboarding as an institutional user?
When reaching out, please describe your question in detail so our specialist can provide an accurate response as quickly as possible.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ52Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,627Why hasn't my withdrawal arrived in the account?
If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page. Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.Published on Aug 22, 2023Updated on Apr 4, 2026FAQ20,637How can you protect yourself from a phishing attack?
They're also known for sending out the phishing link via SMS, accompanied by a message that requests the targeted user to upgrade their identity verification level, which leaks their account info to the phishing link. Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,689