Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.

This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.

Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.

As part of our ongoing efforts to meet these regulatory requirements, we may need to request additional information and supporting documents related to your SoF and SoW in certain cases.How can I view this questionnaire?

face or blocked by your fingers.

Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?

By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.

However, we don't control or manage these blockchain protocols.When you send or receive crypto, your transaction is processed and confirmed by the blockchain network itself, not by us.What should I do then? If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record.

result to conclude the calculation Example: Margin = face value * number of contracts / open price / leverage Taker fee = (face value * number of contracts) / open price * Taker fee rate P&L ratio = P&L / marginHow do I calculate the Exit price?

You can provide them with your account information (email or phone), the deposited token, and the transaction ID to assist in their inquiry. If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

Once you forget it, you can't retrieve it and you'll need to create a new API key.How do I create an API key? On the App: Log in to your OKX account > Select Menu > Scroll down and select API > Create API key On the Web: Log in to your OKX account > Go to your Profile and select API and connections > Create API keyHow do I create a demo disk API key? To trade on the demo disk API, you need to create an API key on the demo disk.

If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

Our new advanced feature, OKX Feed, is designed to boost your crypto trading experience, including crypto-specific insights, real-time updates from whitelisted X accounts, and community-driven content using sentiment analysis. Stay globally connected to crypto news and access critical updates. Everything on the feed will automatically show up in your native language.

While trading in Spot and Futures modes, you can monitor your assets through the Position and Assets tabs on the trading screen. We've seamlessly integrated these options to improve your trading experience. They're crafted to simplify navigation and elevate user satisfaction. Positions and assets are combined in one menuHow do I filter to track my positions and assets? Users will find their positions and assets displayed together under the Positions and Assets menu.

Send your asset after confirming with the correct exchange deposit address Note: always deposit OKT cryptos last to avoid running out of gas fees when transferring other tokens.FAQWhat should I do if I don’t have enough funds to cover the gas fees?