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OKX EEA Beginner's Guide
icon next to your profile. You'll find FAQ articles covering topics such as account settings, deposits, withdrawals, and more. Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest. Select one of the headset iconsWhere can I find OKX Assistant? To access OKX Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen.Published on Jun 30, 2025Updated on Mar 9, 202614OKX Beginner's Guide
icon next to your profile. You'll find FAQ articles covering topics such as account settings, deposits, withdrawals, and more. Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest. Select one of the headset iconsWhere can I find OKX Assistant? To access OKX Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen.Published on Mar 20, 2023Updated on Feb 19, 20261,719How do I add funds from portfolio to my Pay balance?
Select the Arrow icon in Pay Hit the Arrow icon to load open the transfer options Proceed to select the Transfer to portfolio option Move your funds via Transfer to portfolio Select the crypto of your preference and key in your amount Select your crypto accordinglyWhat chains are supported? Only X Layer is supported currently via this functionality.How long will it take for my assets to appear in my Pay balance? It typically takes a few seconds for transfer to be processed.Published on Jan 22, 2026Updated on Jan 22, 20261How to fix passkey error 50162 on Android devices
Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it. Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay.Published on Dec 8, 2025Updated on Dec 26, 20251,548How do I set a price alert?
Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on Apr 30, 2024Updated on Apr 4, 2026260How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 31, 20262How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on Aug 22, 2023Updated on Mar 24, 2026398How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on Aug 26, 2025Updated on Mar 31, 202648How do I add my emergency contact?
App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact. Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details.Published on Jul 24, 2025Updated on Feb 12, 2026257How do I create passkeys? (app)
Select the remove icon to remove your passkeyPublished on Aug 16, 2023Updated on Mar 31, 202612,903How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Apr 1, 20265,861How do I secure my account after detecting unusual activity?
However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accuratePublished on Mar 21, 2025Updated on Feb 12, 202632How do I transfer/deposit crypto with my sub-accounts?
On the web Login to your OKX main account and go to Transfer via one of the following: Profile > Sub-accounts, find the sub-account that you want to transfer funds and select the Transfer icon Assets > My assets, select Transfer > Main and sub-account Assets, select Transfer > Main and sub-account Select the Sub-account you would like to transfer and your preferred crypto in Asset.Published on Aug 22, 2023Updated on Mar 18, 20267,354How do I update my authenticator app?
Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security. Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on Aug 1, 2024Updated on Mar 16, 2026172How do I close my account? (web)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Apr 3, 2026456