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Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on Sep 27, 202530Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on May 12, 2023Updated on Apr 2, 20264,562How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512How do I automate my trades?
Monitor market depth: leverage the deep order book to ensure your automated strategies can execute efficiently without significant slippage. Optimize trades: continuously adjust your strategies based on real-time market data and liquidity conditions. Learn more about Liquid Marketplace and why you should use it here.Published on Oct 1, 2024Updated on Nov 17, 202510How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Mar 4, 20266How do I register an account on OKX?
Learn more on how you can use demo trading here.General eligibility for registration Before you begin registration, please be aware: Our services are offered by different entities across global jurisdictions. Your country of residence, local laws, and the legal entity operating in that region may affect whether and how you can use our platform.Published on May 23, 2024Updated on Mar 3, 202627,119How to prevent phishing emails?
They often blend into your inbox and try to trick you into sharing personal information or even your account credentials. Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253How to stake and redeem ETH with EigenLayer?
Review your existing orders under Earn Select Earn on the app Select your order and proceed to select Redeem Check your order details Confirm your redemption Confirm your redemption After confirming your redemption, you can see the redeeming status in your order Example of redeeming status in your order Note: The redemption process follows the protocol's withdrawal rules. You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 17, 20252How does fast redemption work?
In this case, it may take some time before you start receiving your crypto.Example Assuming that you want to redeem 600 ETH and the current standard redemption period is 10 days, this is how your redemption will go with fast redemption: Phase Details Total ETH received so far Day 1: Redemption submission You submit a redemption order for 600 ETH. Due to high demand, you enter the redemption queue. 0 ETH Day 2 - 4: Redemption queue While in the redemption queue, you receive no ETH.Published on May 8, 2025Updated on Mar 4, 2026125How to avoid deposit of unsupported tokens?
Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on Oct 16, 2024Updated on Feb 12, 2026384How do I buy crypto with BLIK?
To withdraw crypto assets, please refer to the following articles: How do I make a crypto withdrawal? (app) How do I make a withdrawal? (web)7. Where can I find the BLIK processing fee? The BLIK processing fee will be clearly displayed on the Preview screen before you confirm your transaction. This fee covers charges applied by BLIK and the associated payment service provider for processing the transaction. View the processor fee on the Preview page8.Published on Aug 20, 2025Updated on Dec 31, 20255How to transfer crypto from Bitvavo to OKX?
Go to the withdraw section in your portfolio (The middle button on your screen) by clicking 'Withdraw'. You can now choose between euro and crypto. Select Crypto and select the crypto that you wish to withdraw. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that cryptocurrency. Initiate the crypto transfer from Bitvavo. Paste your copied address in the withdrawal section of the selected crypto on Bitvavo.Published on Jun 19, 2025Updated on Mar 12, 20266How to transfer crypto from Coinbase to OKX?
Go to the withdraw section in your portfolio (The bottom button on your screen) by clicking 'Transfer' and by clicking 'Send crypto' after. Select the cryptocurrency you want to transfer from Coinbase to OKX. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that crypto to Coinbase. Initiate the crypto transfer from Coinbase. Paste your copied address in the withdrawal section of the selected crypto on Coinbase.Published on Jun 19, 2025Updated on Jun 26, 20256How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on Sep 10, 20254How do I buy crypto with PayPal?
After you add your PayPal account, you can use your bank account or card connected to PayPal. You can buy crypto or deposit cash directly with PayPal. You can read more in How do I deposit EUR with PayPal?Published on May 2, 2025Updated on Dec 31, 20254