All
FAQ
Announcements
Product documents
OKX x McLaren NFT Sweepstakes Terms & Conditions
After the Canadian Grand Prix, any user holding a Canadian Grand Prix NFT will be automatically airdropped a classic edition of the previous Grand Prix’s in the F1 season (which are: Bahrain, Saudi Arabia, Australia, Japan, China, Miami, Imola, Monaco). Selection of Winners: For Entry Periods 1-16 (2024 McLaren race schedule) and Entry Period 17 (year-end NFT), everybody that mints an NFT will be entered into a chance to be entered into a prize-winning opportunity.Published on Apr 25, 2024Updated on Sep 8, 2025607How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on Oct 17, 2025Updated on Apr 2, 202645How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Mar 31, 202648What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109OKX x McLaren: Digital Collectibles FAQs
You must have a full collection of 24 collectibles (one per race of any rarity) to be in with a chance of winning the end of season grand prize.Why is the digital collectible drop limited? OKX and McLaren reserve the right to pause or close the minting window early in exceptional circumstances, such as when gas fees exceed a cost threshold.What is X Layer?Published on Jun 5, 2024Updated on Sep 8, 20256What should I do if I deposit to the wrong address?
Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on Oct 15, 2024Updated on Feb 12, 2026232Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on Mar 4, 2026414Trade Like A Pro hype rules
Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST. Limited to first 1,000 new users. Each user shall be eligible to participate once in the Campaign, and users are not allowed to enter multiple accounts to participate in this Campaign. OKX or the Campaign organiser shall have the full discretion to disqualify any user from the Campaign.Published on Sep 25, 2023Updated on Aug 28, 202513A beginner's guide to identity verification
If the account owner is unable to log in, they can still contact us without signing in: Go to okx.com/help or open the OKX app Go to our OKX Assistant (chatbot icon at the bottom right corner), then select Continue as Guest Submit a support ticket using the email address registered to their OKX account For help recovering account access, refer to: How do I reset Two-factor authentication (2FA)?14. How can I change my name/identity verification information?Published on Sep 25, 2023Updated on Mar 25, 20266,455How do I level up my trades with Mizar?
Mizar is 100% subscription free, and all tools are available for everyone. That means users pay fees based on their trading volume. Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar?Published on Mar 28, 2024Updated on Jan 2, 20265What's demo trading and how do I use it?
Then, go to Assets, and select Reset.FAQWhy is risk-free trading important for beginner traders? Risk-free trading allows beginner traders to learn the ropes and gain experience before trading with real funds.How does demo trading simulate real-world market conditions?Published on Dec 12, 2023Updated on Mar 11, 2026978USD-margined futures contracts FAQ
We'll handle the conversions between different settlement currencies automatically, so you don’t need to make any manual adjustments.What’s the “interest-free” quota? What happens if I exceed the “interest-free”quota? Each sub-account has an interest-free quota equivalent to 20,000 USD.Published on Oct 13, 2025Updated on Feb 12, 20265How do I publish or subscribe to a signal on Signal Marketplace?
) Free signal: free Paid signal: Profit sharing: 1-30% If users subscribe and use your signal to create a signal bot that yields a profit, the profits from the closed position will be proportionally distributed to the signal provider on the 1st of every month.Published on Mar 12, 2024Updated on Mar 4, 202644What's Snap mode - powered by UniswapX, and how do I use it?
UniswapX is a new permissionless, open-source, Dutch auction-based protocol that's designed to give token swappers the best possible deal by aggregating liquidity from various sources, preventing maximum extractable value (MEV) attacks, providing gas-free transactions on the Ethereum blockchain, and eliminating costs for failed transactions.Why should I use the Snap feature?Published on Mar 1, 2024Updated on Oct 15, 202537Pay Account FAQ
A fully integrated Web3 smart wallet with password-free access, Pay account allows you to quickly and seamlessly send and receive crypto across several Ethereum-compatible networks. For added security, it also includes a recovery feature to ensure you don't get locked out of your assets.Published on Jan 22, 2026Updated on Jan 22, 20261