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How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
What's the anti-money laundering (AML) program questionnaire? The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected?Published on Dec 12, 2024Updated on Oct 15, 202578How do I deposit EUR with iDEAL?
Once you confirm the payment, the money will be added to your cash balance right away.7. What can I do if my iDEAL deposit is pending or processed for a long time? After 90 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled. In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account.Published on Nov 16, 2023Updated on Dec 26, 202521What onboarding information is required for a fund?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a fund need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 2026115How do I deposit EUR with Bancontact?
Once you confirm the payment and it's approved, the money will be added to your cash balance right away.7. What can I do if my Bancontact deposit is pending or processing for a long time? After 120 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled. In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account.Published on Sep 13, 2024Updated on Feb 12, 20263What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.Published on Dec 12, 2023Updated on Apr 3, 2026978How do I deposit EUR with Paypal?
Once you confirm the payment, the money will be added to your cash balance shortly.5. How do I check my cash deposit history? You can review your deposit history: On the web: select Assets > Deposit > All deposits On the app: select Portfolio > transactions > filter Cash deposit type Web: all deposits on the deposit page App: transactions on the Portfolio page App: filter cash deposits to view transaction details6. How can I withdraw EUR?Published on May 2, 2025Updated on Dec 3, 20251How do I automate grid trading strategies on futures grid trading bot?
By automatically buying low and selling high, users can make money from the difference in prices in rapidly moving markets. The trading bot’s futures grid mode creates a grid of price levels at which to trade. You can either set these yourself or use our backtested AI strategy. When the price moves up, the bot executes orders based on your chosen strategy. If you've selected a long position, the bot will aim to buy and profit from further price increases.Published on Jun 13, 2024Updated on Sep 10, 202528How do I withdraw USD with an international wire transfer?
How do I know when my money is sent from OKX via international wire transfer? You'll receive an email once money is deducted from your OKX account and on the way to your bank account.6. When will I receive my money after an international wire transfer? After the funds leave OKX, it generally takes up to 5 business days to arrive at the receiving bank. Actual timing varies depending on your bank's processing time.7. Where do I find limits, fees and processing time details for cash withdrawal?Published on Dec 31, 2024Updated on Apr 2, 20269Common scam tactics
The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea. However, later on, the person changes the rules. They tell the user they have to pay more money to take out their earnings. They use various excuses to reject the user's requests to withdraw the money.Published on Sep 28, 2023Updated on Feb 6, 20262,626How do I buy with debit / credit cards?
Once you receive the code, you can enter it to complete the transaction After completing your buy order, your cash balance will be deducted and you will receive your crypto in your assets You can select Review details to view your order history or select Back to home to your homepageFAQ1. What debit or credit cards can I use? You can use Visa or Mastercard credit and debit cards from most regions except for Singapore and the US.Published on Feb 22, 2024Updated on Dec 31, 2025579OKX Web3 FAQ
We don't store or back up your keys and will never ask for them via email or SMS. Users should back up their seed phrases securely offline, as losing keys results in permanent loss of access to the wallet.9. Are we responsible for losses from DApps or DEXs accessed through the wallet? We only provide an access interface. Interactions with third-party DApps or DEXs are initiated independently by users.Published on Jan 19, 2026Updated on Feb 27, 202671What onboarding information is required for a privately owned financial institution?
Privately owned financial institutions are entities such as money services businesses (MSBs), money transmitters, broker-dealers, or banks. These entities are not publicly traded and have less than 50% government ownership.Who are the key persons for a privately owned financial institution?Published on Oct 13, 2023Updated on Sep 27, 2025138Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on Jan 29, 2025Updated on Sep 27, 202530Guide to ID and selfie photos for identity verification
Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on Oct 13, 2023Updated on Jan 28, 202613,364Why am I asked to confirm my personal details again?
We may request you to update or verify the following information: Personal details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All yourPublished on Mar 19, 2025Updated on Oct 15, 2025142