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What is Proof of Reserves (PoR) user snapshot data?
Initial: Funding account 5,000 USDC Flexible/Fix Loan: user stakes 5,000 USDC to borrow 0.1 BTC Comparison between user assets after the loan and snapshot data: Account equity Snapshot Initial assets 5,000 USDC Loan User puts down 5,000 USDC as collateral to borrow 0.1 BTC Borrowed loan? Funding account: 0.1 BTC Grow account: 3,422.46 USDC Note: This is a user's collateral equity.Published on Nov 17, 2023Updated on Dec 11, 20251Why is my OKX app not working?
Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.Published on Mar 16, 2026Updated on Mar 31, 20262How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Oct 15, 202586How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.Published on Aug 29, 2023Updated on Apr 3, 202616,021How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 31, 202612,902How do I enable allowlist? (app)
If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.Published on Aug 14, 2023Updated on Mar 31, 20261,900Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on Apr 2, 20264,564How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Mar 4, 20266How do I make a crypto withdrawal? (app)
Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting Started Open your OKX app, go to Portfolio, and select Withdraw.Published on Aug 31, 2024Updated on Mar 18, 202659How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on Aug 1, 2024Updated on Mar 16, 2026172How do I freeze my account? (app)
Get SMS/email and authentication code and Confirm to freeze the account Note: it's required to bind with authenticator app in your account before freezing it.Published on Jul 11, 2024Updated on Oct 15, 20257How do I close my account? (app)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Open user center page Go to Profile and settings, select Security, and find Account management, then select Close account Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Feb 13, 20267How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on Jul 10, 202535How do I check the number of block confirmations? (app)
Note: the greater the number of block confirmations, the harder the data altering in blockchain, and the safer the transactionHow do I check the number of block confirmations? Open your OKX app, select Deposit Opening Deposit page from Homepage Select the crypto that you want to deposit, then select the deposit network in the Deposit network field You can find the number of block confirmations required in the Deposit arrival Find the number of block confirmations required on the Deposit arrivalPublished on Aug 22, 2023Updated on Jan 29, 2026591How do I check my deposit progress?
On the app 1. Open your OKX app and select Deposit crypto 2. Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on Aug 13, 2023Updated on Apr 3, 20268,806