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Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ30Delisting plan of TRX futures contracts
Thank you for your continued support and we assure you of our best services at all times. OKX April 4, 2023 (UTC)Published on Apr 4, 2023Updated on Nov 17, 2025AnnouncementsDelisting plan of BSV futures contracts
Thank you for your continued support and we assure you of our best services at all times. OKX May 20, 2022 (UTC) Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on May 20, 2022Updated on Nov 17, 2025AnnouncementsHow do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on Jan 23, 2025Updated on Dec 31, 2025FAQ50OKX announces planned adjustments for XRP indexes and derivatives products
Thank you for your continued support and we assure you our best services at all times. Regards, OKX December 30, 2020(UTC) Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Dec 30, 2020Updated on Nov 17, 2025AnnouncementsMartingale Strategy Order Failure Reasons
If the min( 5 USDT , originally planned order size ) ≥ the minimum order size, the retry succeeds and the strategy continues uninterrupted.Price Limit Violation Due to market fluctuations, order book depth, or other objective factors, the order may trigger the price limit control during volatile market conditions. In this case, the system will retry the order using the latest price limit to ensure the strategy continues.Published on Jun 16, 2025Updated on Dec 1, 2025Product documentationWhat's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ55OKX official announcement: Reopening of withdrawals and other related updates
At the same time, OKX will continue to further the field of blockchain application development, increase investments in technology and products, and contribute to the healthy and sustainable development of the industry. Finally, thank you to all our users and our community for their support and trust in the platform. OKX promises to continue building more high-quality products and a better user experience.Published on Nov 19, 2020Updated on Nov 17, 2025AnnouncementsOKX to support token migration from BOT to AUCTION
Thank you for your continued support. Regards, OKX Feb. 8, 2021Published on Feb 8, 2021Updated on Nov 17, 2025AnnouncementsUpdate on OKB volatility
A detailed compensation plan will be released in 72 hours. In addition, we will work to continuously improve OKX's margin position tier rules, risk management controls, and liquidation mechanism to avoid any future abnormal liquidations. Regards, OKX team 23 January 2024 (UTC)Published on Jan 23, 2024Updated on Nov 17, 2025AnnouncementsComprehensive upgrade of the Iceberg bot
Thank you for your continued support. We appreciate your trust in us and assure you of our best services at all times. OKX team July 13, 2023Published on Jul 13, 2023Updated on Nov 17, 2025AnnouncementsOKX completed the token migration from YFV to VALUE
Thank you for your continued support.Published on Nov 16, 2020Updated on Nov 17, 2025AnnouncementsGMX Upgrade on On-chain Earn
Thank you for your continued support. We'll be launching more On-chain Earn products in the coming weeks. Stay tuned for more information. OKX team 8 November, 2024Published on Nov 8, 2024Updated on Nov 17, 2025AnnouncementsSuspension on the Segwit2X Hard Fork Failure Handling
Dear Valued Customers, In response to the feedback and suggestions from our users and some teams may still insist on implementing the Segwit2X’s Hard Fork, we have decided to suspend the activation of the contingency plan for Segwit2X’s Hard Fork in order to protect the interests of all users. The plan will depend on the subsequent development of Segwit2X. We will make a future announcement if there is any further update.Published on Nov 21, 2017Updated on Nov 17, 2025AnnouncementsStep by Step Guide to Managed Trading Sub-accounts
Deleting managed trading sub-accounts After unbinding, we encourage you to delete the Managed Trading Sub-Account if you are not planning to use it. The main purpose to make it easier for you to keep track of your sub-accounts. Go to [Actions] - [Delete sub-account] - [Continue] - [Enter the authentication code] Enable withdrawal and deposits for trading teams Under special circumstances, you may want to allow the trading team to withdraw and deposits funds into the managed trading sub-account.Published on Mar 21, 2023Updated on Apr 23, 2025Product documentation