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code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; Virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; For more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency?Published on May 14, 2024Updated on Nov 17, 2025FAQ415Disabling cloud sync on your authenticator app
., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk. Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Published on May 12, 2023Updated on Apr 2, 2026FAQ4,562What's a memo or tag? (OKX lite)
Failure to do so may cause your crypto to be lost permanently.How do I know if a memo or tag is required? When initiating a deposit of crypto, a memo or tag field may appear on the next screen. If it doesn't appear, then it's not necessary for the transaction. On app: [Crypto] tag will appear on deposit page if it's requiredPublished on Aug 10, 2023Updated on Nov 17, 2025FAQ88Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,814Google Pay – Additional Terms
Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ11Apple Pay – Additional Terms
If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing. Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ10Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
To withdraw crypto that requires a tag or memo, follow these steps: Open the OKX App, then go to Assets > Withdraw crypto, and select the crypto you want to withdraw Select Exchanges or wallets and your preferred Network Complete the withdrawal details including the tag/memo Note: it's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ414My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7How do I make a withdrawal? (web)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost. The withdrawal submitted pop-up notice will appear once the submission is done.Published on Aug 20, 2024Updated on Nov 17, 2025FAQ8How do I join a video call with customer support?
., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Mar 31, 2026FAQ48SUI user terms
Limitation of Liability NO SELLER INVOLVED IN THE OFFERING OR THE SUI FOUNDATION (COLLECTIVELY, THE “LIMITED LIABILITY PARTIES” WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE ACTIVITIES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR PARTICIPATION IN, ORPublished on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsNitro Spreads Table View Glossary
We are not responsible for any losses or damages (whether direct or indirect) arising from the use of the strategies and formulas, including but not limited to, lost profits or investment losses. Investors should conduct their own research and consult with a qualified financial advisor before making any investment decisions. The inclusion of any specific cryptocurrencies or trading strategies does not constitute an endorsement or recommendation by us.Published on Jul 10, 2024Updated on Apr 1, 2025Product documentationIntroduction to the isolated mode of Futures mode/Multi-currency/Portfolio margin
But if the maintenance margin ratio is still less than 100% when the position is at level 1, the system will directly liquidate the position out at the bankrupt price (the price at which all margins are lost).Published on Dec 16, 2020Updated on Nov 17, 2025Product documentationWhy hasn't my deposit been credited?
Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,725OKX Web3 FAQ
Lost seed phrases or private keys can't be recovered. We don't store or back up your keys and will never ask for them via email or SMS. Users should back up their seed phrases securely offline, as losing keys results in permanent loss of access to the wallet.9. Are we responsible for losses from DApps or DEXs accessed through the wallet? We only provide an access interface. Interactions with third-party DApps or DEXs are initiated independently by users.Published on Jan 19, 2026Updated on Feb 27, 2026FAQ71