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How do I reset my Two-factor authentication (2FA)?
authentication Select Switch authentication method > Reset two-factor authentication > Reset phone number / email / authenticator app, and select Confirm Fill in the verification details and select Confirm You'll receive a confirmation upon successfully resetting your authentication methodOn the web If you enable two-factor authentication and log in to your account as usual, the system will trigger two-factor authentication In Unable to verify?Published on Sep 15, 2023Updated on Oct 15, 2025FAQ22Polkadot slot auction announcement: DOT from round two has been released
Dear valued user, The DOT locked up for the Second round of the Polkadot slot auction project began unlocking on January 16, 2024. We're continuing the process of unlocking and redeeming DOT now. For Polkadot slot auction orders: order settlement was completed on January 17, 2024 (UTC+8). The OKDOT2 token was redeemed for DOT at a 1:1 exchange rate on January 17, 2024 (UTC+8). You can find any...Published on Jan 17, 2024Updated on Nov 17, 2025AnnouncementsWhy is my deposit/withdrawal suspended?
A fork in a blockchain occurs when the community disagrees over an upgrade, resulting in the original blockchain splitting into two. Depending on the compatibility of the new chain to the old one, there are two types of forks: soft and hard. A soft fork is a blockchain fork in which the newly forked blockchain is compatible with the old one.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ989How do I adjust the color theme of the trading interface?
It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings. You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions.Published on Nov 27, 2024Updated on Sep 10, 2025FAQ23How do I set up indicators on the chart?
To hide the indicator, select the Hide (Eye) option next to the settings.What are the additional tips? You can apply multiple indicators simultaneously. Simply repeat the process for each indicator. Once you've set up indicators, you can save the chart layout for easy access later. Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.FAQCan I use indicators on all chart types?Published on Nov 30, 2024Updated on Sep 10, 2025FAQ14P2P Merchant competition — win a featured ad spot
A featured ad will be placed on top of the P2P marketplace and comes with an eye-catching badge. It’ll maximize your ad's visibility. Competition period: September 11, 2023, 12:00 (UTC) - September 24, 2023, 12:00 (UTC) Reward There’ll be 2 winners for each currency.Published on Sep 11, 2023Updated on Nov 17, 2025AnnouncementsSecond round of Polkadot slot auctions: more DOT unlocked
OKX will roll out the unlocking and redemption process in two phases. Phase One: The OKDOT2/DOT trading pair will be delisted on January 16, 2024, at 08:00 UTC. Phase Two: All OKDOT2 will be redeemed for locked DOT at a 1:1 ratio between January 16 to 25, 2024. All redeemed DOT will be distributed to your funding account. Please note that once the OKDOT2/DOT trading pair is delisted, you won't be able to convert OKDOT2 to DOT until the second round settlements are completed.Published on Jan 15, 2024Updated on Nov 17, 2025AnnouncementsPolkadot Slot Auction Announcement: Unlocking First-Round Projects
OKX will roll out the unlocking and redemption of DOT in two phases. Phase One: On October 26, 2023, at 8:00 (UTC), the OKDOT1/DOT trading pair will be delisted. Phase Two: From October 26, 2023, to November 10, 2023 (UTC), the settlement of the first round of Polkadot slot auction locked DOT (OKDOT1:DOT = 1:1) will be completed. After the settlement is completed, the funds will be distributed to the users' funding account.Published on Oct 20, 2023Updated on Nov 17, 2025AnnouncementsNitro Spreads Table View Glossary
smaller of the two mark prices.Published on Jul 10, 2024Updated on Apr 1, 2025Product documentationQuoting RFQs on the RFQ board (maker)
To do so, you can go to the Two-way tab at the top. You can then enter your bid and ask prices in the Two-way pop-up. You can only provide a combo price for RFQs using pre-defined strategies and with two legs or more.Setting a time limit You can set the time limit for when your quote will expire.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationHow do I update my authenticator app?
Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully. Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security. Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on Aug 1, 2024Updated on Mar 16, 2026FAQ172How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Oct 15, 2025FAQ1OKX lists Filecoin and Near Protocol
Today, Nov. 30, we are pleased to announce the listing of two new digital assets on OKX — Filecoin (FIL) and Near Protocol (NEAR). Please take note of the following listing schedule for the two assets: 1. FIL, NEAR deposits will be available from 3:00 am UTC on Dec. 3, 2020. 2. FIL, NEAR spot trading pairs will be available as follows: FIL/USDT: Dec. 3, 2020 at 6:00 am UTC FIL/BTC: Dec. 3, 2020 at 7:00 am UTC FIL/ETH: Dec. 3, 2020 at 7:00 am UTC 3.Published on Nov 30, 2020Updated on Nov 17, 2025AnnouncementsManaging RFQs on the RFQ board (creator)
Live RFQsQuotes for your RFQ If your live RFQ has received a quote from any market makers, you’ll be able to view both the buy and sell price, as well as the spread in basis points (bps) between the two prices. By default, makers have to provide a two-way quote as they don’t know which direction you want to execute in. If there’s more than one quote for your RFQ, there will be a two-dotted line below the spread of your RFQ. Selecting it will reveal less competitive quotes by other makers.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationExclusive for Dutch Users - Join Us and the McLaren Racing Team for a Full VIP Trackside Experience in Italy
One lucky user will have the opportunity to win two tickets to a VIP trackside experience in Italy, set for May 17 to May 19, in full McLaren Racing style.Published on Apr 27, 2024Updated on Nov 17, 2025Announcements