All
FAQ
Announcements
Product documents
How can I send/accept payments in IM on Pay?
Receive To receive crypto using Pay: On the Pay home page, tap the Message icon at the bottom of the screen and open the relevant chat window. If a friend sends you crypto, you’ll see a payment icon in the chat. Tap the icon and select Receive to accept the assets. Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202639OKX Beginner's Guide
icon next to your profile. You'll find FAQ articles covering topics such as account settings, deposits, withdrawals, and more. Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest. Select one of the headset iconsWhere can I find OKX Assistant? To access OKX Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen.Published on Aug 22, 2025Updated on Jan 27, 202614OKX Beginner's Guide
icon next to your profile. You'll find FAQ articles covering topics such as account settings, deposits, withdrawals, and more. Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest. Select one of the headset iconsWhere can I find OKX Assistant? To access OKX Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen.Published on Mar 20, 2023Updated on Feb 19, 20261,719How do I send crypto gifts in IM on Pay?
Tap the plus (+) icon at the top right corner. Select New chat, then tap New group. Add at least two friends to create your group chat.Step 2: Send a crypto gift to your group Once your group chat is ready, you can send your crypto gift: In the group chat, tap the plus (+) icon at the bottom right. Choose Crypto gift. Set your gift details: Choose how many gifts you want to send (gift quantity). Set the total amount you want to give.Published on Apr 28, 2025Updated on Mar 31, 202621How to fix passkey error 50162 on Android devices
Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it. Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay.Published on Dec 8, 2025Updated on Dec 26, 20251,548How do I set a price alert?
Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on Apr 30, 2024Updated on Apr 4, 2026260How do I use the SKDJ indicator?
D lines of the SKDJ indicator will be added to your chart To adjust settings, hover over the indicator name in the legend and select Settings option (gear icon) to fine-tune smoothing values or color styles Note: use full-screen mode on the web for a more immersive technical analysis experience.Published on Jun 22, 2025Updated on Mar 26, 20266What's limit order in DEX?
Select the history icon on top right corner to view your transaction history View all history in one place to track your order If you wish to cancel the trade, select the respective transaction and select Cancel in Transaction detailsHow do I cancel a DEX limit order? Limit orders can only be canceled manually before they are activated.Published on Aug 10, 2023Updated on Jan 26, 2026123How do I set up the El Salvador account?
Similar process as applying, access to the El Salvador account via Profile (human icon) > Profile > El Salvador account option and select the Switch option to switch between accounts. Select Switch to this accountPublished on Nov 25, 2025Updated on Apr 3, 202615How to report BTC and cryptocurrencies on your income tax return?
Click PDF to download the report.On the app Go to the main settings menu by selecting the icon in the upper left corner. Scroll down to the More section and select Tax Center. Click the icon to download the report in PDF.Declaring Crypto Assets in the Income Tax Return If you held crypto assets on December 31, 2024, with an acquisition cost equal to or greater than R$5,000, you are required to file them in your Annual Income Tax Return.Published on Feb 28, 2025Updated on Nov 17, 202597X Layer FAQ
On the app (via Web3 wallet) Via the crypto page Select the Copy Address icon on the home page of Web3 mode Click the copy icon Your available addresses are loaded to be copied Select your crypto from the available list Select your preferred crypto Once you're on the crypto page, select Switch preferred address under the Receiving address Select Switch preferred address Switch between addresses of prefix XKO and 0x Via the crypto page You can also navigate to the X Layer network via the Receive optionPublished on Jan 29, 2026Updated on Feb 11, 20268How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 31, 20262How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on Aug 22, 2023Updated on Mar 24, 2026398How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on Aug 26, 2025Updated on Mar 31, 202648How do I add my emergency contact?
App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact. Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details.Published on Jul 24, 2025Updated on Feb 12, 2026257