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Do I need to pay fees for deposit and withdrawal?
If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.Published on Jun 1, 2023Updated on Mar 16, 20265,568Disclaimer for machine translation
If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Oct 8, 202599Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on Mar 31, 20262OKX contract voucher and usage rules
The vouchers are only available on OKX App with the app version 6.1.46 and above. Find your app version at the bottom of the user center App Version 6.1.46 You can find it in the notification cards on the homepage. Find the notification card in the middle of homepage App Version 6.1.48 and above Go to User center > Rewards and perks > Reward Center > My rewards Find the Reward center in the user centerHow do I use it?Published on Aug 15, 2023Updated on Mar 24, 2026566Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026117How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619What should I do if I accidentally deposit crypto that OKX doesn't support?
Please update to the latest version before proceeding. Update your OKX app to the latest version. Withdrawal fee will be settled in USDT. Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on Sep 26, 2023Updated on Mar 16, 20261,915Pay passkey setup FAQ
If the passkey prompt still doesn’t appear after the steps above, you may share details below with our Support team via OK Assistant: Your device model iOS or Android version Screenshots of your Passkey/Autofill settings Our team can then help you complete the setup quickly.Published on Dec 18, 2025Updated on Jan 2, 2026How do I change my login password?
I haven’t received the SMS codeFacial recognition failed Please update your app to the latest version. To enhance account fund security, the fund password feature has been removed starting from App version 6.0.24. If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on Aug 22, 2023Updated on Mar 4, 202619,583Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version. It takes 3 hours on a single 10-core machine, compared to previous version's 36 hours using nine 64-core machines.Published on Oct 21, 2024Updated on Feb 11, 202691Crypto gift FAQ
Once on the app, select Menu to enter the functions menu, before selecting Crypto gift Note: app version must be at least version 6.85.0 onwards. Select Crypto gift to start rewarding your network Select Send gift when you're on the main page of it to proceed to the next page. In addition to that, you can learn more about the features if you select Learn more about crypto gifts Note: you need to complete your identity verification to use the Crypto gift.Published on Sep 26, 2024Updated on Mar 4, 20261,090Introduction to proportional copy trading
App version Step 1: Navigate to trade - Marketplace - Copy Trading. If you do not see the corresponding entry after clicking, please log in and try again. Step 2: After entering the copy trading section, select the card you are interested in. Click the "Copy" button in the upper right corner of the card to access the copy trading settings. Step three: Configure your copy trading settings to complete the creation of your copy trading relationship.Published on Apr 4, 2023Updated on Feb 3, 202659How can I troubleshoot web or app issues?
Download the latest version again from the official app store. Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Mar 4, 20266DEX Referral FAQ
After upgrading the app to version 6.152.0, binding on the app affects all new wallets added on that device, which will automatically inherit the same code. Please verify the code carefully before binding.If I import a previously bound wallet on a new device, will the binding sync? Yes. Ensure your app is upgraded to version 6.144.0 or above, or your browser extension to version 3.79.0 or above, to sync binding relationships across devices.Published on Dec 31, 2025Updated on Feb 11, 20262How do I authorize a new device when I log in?
If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.Published on Aug 31, 2023Updated on Mar 16, 202613,732