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What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1.Published on Apr 8, 2025Updated on Feb 3, 20269How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on Nov 10, 2023Updated on Sep 12, 202558How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,688What's a futures trading bot and how do you automate trades with it?
want to trade Several futures contracts are available for you to explore Take a good look at the list and select your tokenHow do I strategize futures grid AI strategy?Published on Dec 26, 2023Updated on Oct 29, 202535What to do in the event of a trade error
Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can. OKX cannot invalidate any trades done OTC with another user, the only way to solve a trade error is to agree with your counterparty about how to best proceed.Published on Jun 30, 2022Updated on Feb 12, 202696How do I manage my wallet? (web)
The seed phrase is recognized as the unique identifier to the wallet (also to the derived wallets generated from that wallet), which means that you can manage crypto assets on 80+ networks with it. However, the private key of your wallet is different depending on the network. You can go to Settings, select Backups wallet, and the wallet that you want to back up, followed by entering your password and you will see your seed phrase or private key.Published on Aug 22, 2023Updated on Mar 28, 2026890How do I enable or disable my Trader Mode?
You can always extend the account's enabled status or re-enable your Trader Mode afterwards. These measures reflect our security-first approach to self-custodial trading. As we scale, we'll gradually increase the balance cap and support longer enable periods.How do I check if Trader Mode was disabled or it's about to be?Published on Aug 22, 2025Updated on Mar 23, 2026208How do I add my emergency contact?
Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on Feb 12, 2026257How do I create passkeys? (app)
Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.Published on Aug 16, 2023Updated on Mar 31, 202612,904What should I do if I accidentally deposit crypto that OKX doesn't support?
Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on Sep 26, 2023Updated on Mar 16, 20261,913Index components weightage adjustment FAQ
To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5. What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added.Published on Dec 14, 2023Updated on Feb 12, 202613Why hasn’t my deposit arrived yet?
Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet? Delayed blockchain confirmation: if you don’t see your crypto deposit, you may need to wait for the sufficient number of blocks to be confirmed first.Published on Mar 27, 2024Updated on Sep 12, 2025309Trading Signal Bot FAQs
You can efficiently manage multiple trading pairs within a single signal bot. During setup, you can select Create > Add trading pairs you want to include, allowing you to effectively monitor and execute trading signals for those specific pairs. Signals for pairs not chosen during setup will be filtered out. Add the trading pairs7. I received an error - "Incorrect type of instrument (51000)". What does this mean?Published on Oct 9, 2023Updated on Mar 31, 2026136How do I verify my collection on OKX NFT?
Before making the decision, please do your own research and make sure that you're buying the NFT you really want.6. How can I get access to verification? OKX NFT Marketplace extends our thanks to all users for your support. We'll endeavor to deliver a top-quality ecosystem of digital arts. Eligible for getting your collection verified? Apply here. We will keep improving our products and services. For more information, you can always visit our Help Center.Published on Dec 26, 2022Updated on Sep 12, 2025209How do I create passkeys? (web)
Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on Aug 16, 2023Updated on Jan 29, 20264,259