If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.

If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.

To remove a passkey: Select Remove next to the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding. Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey?

Go to Google Password Manager Find the passkey for OKX and delete it. Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletion

To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding. Select the remove icon to remove your passkey

Instead, delete and reinstall the app to refresh stored data.4. Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

Will my Trader Mode be disabled if I delete the wallet from the extension or app? No. Your Trader Mode will remain active, and your private key is securely stored in the Trusted Execution Environment (TEE). You can re-import your wallet anytime using your seed phrase. However, once your Trader Mode expires, the private key will no longer be stored in the TEE.4. How do I resume my strategy orders?

However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accurate

If you already have many cloud backups, it is recommended to manually back up the seed phrase for your current wallet, or manually delete useless backups from existing cloud backups. Do not delete the app during the operation. If you delete a valid cloud backup, be sure to manually back up the seed phrase again.How do I create a new account and rename it? You can select your wallet name at Home, then select Add account to create a new account.

Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.

Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.

Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds. Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address?

Delete the addresses and add them again as permanently verified addresses. How to delete a withdrawal address from the Address Book: Go to the Address Book, tap Settings (three dots) next to the address > Delete Address. Notes: Under Withdrawal Allowlist: You can only withdraw to addresses in the Address Book; manual input of new addresses is disabled. After turning off Whitelist Mode: Manual input of new addresses is allowed again. Whitelist vs.