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I haven't received the SMS code
Use voice verification: Wait 60 seconds, then select Voice Verification to receive a call instead of an SMS. Cooling period after failure: If you see “SMS sending failed,” wait about 2 hours before trying again. Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance.Published on Aug 16, 2023Updated on Mar 30, 202632,652Demo trading
It'll only quote your RFQ once and leave this price live for 60 seconds before allowing it to expire. To get a new price from the trading bot, please cancel and re-price your demo RFQ. Please be reminded that quotes made by the trading bot WAGMI are for reference only and should not be considered as an offer to transact in digital assets nor should it be interpreted as the price you should expect when trading with real assets.Published on Jun 29, 2022Updated on Dec 3, 20251,744OKX Brazil Affiliates New User Campaign
Tier 3: for every user that completes a single trade of more than or equivalent to 2.500 BRL, you'll be rewarded with 60 BRL in USDT.Terms and conditions The program is tailored for all Brazilian affiliates. The activity period is May 13 2024 07:00 UTC-3 to June 30 2024 21:00 UTC-3. Only affiliated users who register within the activity period will be considered for the total Affiliate Rewards calculation.Published on May 11, 2024Updated on Feb 9, 20261How do I use OKX Wallet Trader Mode for copy trading?
Token age: filter by how long the token has existed (for example, buy tokens created within 60 seconds to 5 minutes). Applicable to buy scenarios only. Token blocklist: exclude tokens added to your blocklist. Applicable to both buy and sell scenarios.How do I use copy trading?1.Published on Dec 10, 2025Updated on Mar 23, 202618How do I use the custom interval feature?
With custom interval, users can: Set personalized time intervals: customize chart intervals beyond predefined options (for example, 2-minute, 7-minute, 45-minute). Improve technical analysis: analyze price movements with more precision by using time intervals that match specific trading strategies. Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals.Published on Mar 5, 2025Updated on Sep 10, 20255What's Strategy protection and hidden personal trades features?
Strategy protection hides key trade information from non-copy traders and delays updates for copy traders by 5 minutes. This ensures that your trade strategies remain confidential and reduces the risk of slippage. When enabled, Strategy Protection hides key information about ongoing trades from non-copy traders.Published on Jul 14, 2024Updated on Apr 4, 202662What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.Published on Jul 2, 2025Updated on Nov 17, 2025169OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on Jul 6, 2023Updated on Apr 3, 202638OKX listing mechanism
Additional trading rules apply during the first 5 minutes after the Call Auction: Market orders are not supported during the first 5 minutes after trading begins. This includes TP/SL orders that meet trigger conditions during this period will not be triggered and will be cancelled. Orders placed during this period are subject to a maximum order size of 10,000 USD per order. These limits would be lifted once the five minutes have concluded. Pre-openWhat is Pre-open?Published on Apr 27, 2018Updated on Apr 2, 20267,469How do I register an account on OKX?
A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Mar 3, 202627,137How to transfer crypto from Coinbase to OKX?
Proof of reserves: OKX maintains a 1:1 reserve of all account assets on our platform and periodically performs global proof of reserves reports aimed at generating greater transparency in the assets held on our exchange. 300+ coins available: With more than 300 cryptocurrencies, of which 60 are euro-based trading pairs, the opportunities are endless. For beginners and pro's: The OKX app offers a very simple buy and sell interface for beginners.Published on Jun 19, 2025Updated on Jun 26, 20256What do I need to do when I change my country of residence?
If the logout exceeds 5 minutes, wait for the notification email before attempting to log back in. If the issue persists, please contact our customer support team for assistance. Account statements and history data Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding.Published on Apr 10, 2025Updated on Mar 16, 2026535Why can’t I see or use my crypto balance?
What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete? Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy.Published on Oct 14, 2025Updated on Jan 15, 20265Trade and Earn FAQ
Page data is not updated in real time and may be delayed by 10–15 minutes. Please refresh the page after a few moments.Q: What is net deposit? Net deposit = eligible deposits − withdrawals.Q: What counts as an eligible deposit? Eligible deposits include on-chain crypto deposits and purchases via P2P Marketplace. P2P sharing orders and internal transfers are not eligible.Published on Mar 30, 2026Updated on Apr 4, 20263What should I do if my withdrawal isn't successful?
Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account. Withdrawn to the Wrong Address with Confirmed Block If you used the wrong receiving address during the withdrawal, and the block has been confirmed, it indicates that your withdrawal has been successfully sent.Published on Oct 17, 2024Updated on Mar 29, 2026246