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How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on Jan 12, 2023Updated on Mar 2, 20269,528What should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on Mar 11, 2024Updated on Mar 4, 2026728Convert to Pay FAQ
If you converted non-Pay assets to Pay assets, you'll notice a decrease in your Convertible category and an increase in your Pay ready category. The changes will be reflected in a couple of minutes, ensuring your balances are updated in real-time. Learn more about other parts of Pay here.Published on May 23, 2025Updated on Mar 31, 202621Pay account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026538Pay passkey setup FAQ
If it’s missing or disabled, Pay can't create a passkey.How do I check if the Passwords app is installed? Swipe down on the Home Screen > Search for “Passwords”. If it doesn’t appear, head to App Store > search for “Passwords” (by Apple) > download it.What do I do after installing the Passwords app? Open it once so the system initializes it. Then return to the OKX app and try signup again.What iOS settings do I need enabled for passkeys?Published on Dec 18, 2025Updated on Jan 2, 2026Why do I see Pay products in both Simple Mode and Pay Mode?
You might notice Pay in both Simple mode and Pay mode. Simple mode offers a simpler, more intuitive experience for everyday payments, while still using the same account and balance. It's just two ways to use Pay, depending on what you want to do.What's the difference between Pay in Simple mode and Pay mode? Both use the same account, but they offer different levels of control and features. For more details about this, visit here.What is Pay in Simple mode?Published on Jan 27, 2026Updated on Feb 11, 2026How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on Mar 21, 2025Updated on Feb 12, 202632How do I activate my Pay?
You can activate Pay by following these steps:How do I activate Pay?Published on May 2, 2025Updated on Mar 31, 20264,937How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,689How do I access my rewards on Pay?
How do I earn rewards on Pay? Earning rewards is easy: Activate Pay and complete identity verification Add at least 1 USDG on X Layer to your Pay balance. Hold your stablecoins and earn rewards automatically. Rewards accrue daily and are distributed to your Pay balance after 10:00 AM UTC on every Monday. Any pending rewards will show the day after accrual at 4:00 AM UTC. Once distributed, rewards are credited directly to your USDG balance.3. How are Pay rewards calculated?Published on Apr 28, 2025Updated on Mar 31, 202657Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on Jun 1, 2023Updated on Mar 16, 20265,568OKX x McLaren NFT Sweepstakes Terms & Conditions
If a potential winner fails to sign and return these documents within the required time period, he/she will forfeit the prize.Published on Apr 25, 2024Updated on Sep 8, 2025607How can I send/accept payments in IM on Pay?
SendStep 1: Start a chat with a friend Open the Message page in Pay Tap the plus (+) icon at the top right corner Select New Message Choose a friend to start a chat with — you can add them by their phone number, or sync your phone contacts to see who's already on OKXStep 2: Send crypto using Pay Once your chat is set up, sending crypto is easy: In the chat, tap the plus (+) icon at the bottom right Select Pay Set the amount and currency you’d like to pay with Tap Pay to complete the transfer YourPublished on Apr 28, 2025Updated on Mar 31, 202639How do I send crypto gifts in IM on Pay?
Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202621OKX wallet FAQ
Do I need to pay network fees for failed transactions in OKX Wallet? Yes. You need to pay a network fee for processing the transaction when you initiated operations, such as sending/transferring crypto on the network. Since there's network resource consumption while processing the transaction, you have to pay for it whether the transaction succeeds or fails. OKX wallet doesn't charge this network fee and is unable to refund it.10.Published on Aug 24, 2023Updated on Mar 2, 20262,924