All
FAQ
Announcements
Product documents
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Crypto mining Mining Payout Statement Shows mining rewards Mining Monitor Screenshots Must be from recognized platforms (For example: 2Miners, Nanopool) Equipment Purchase Receipt Shows ownership of mining hardware Tax Document Shows mining income claims Others Proves mining operation Sale of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmationPublished on 24 Dec 2024Updated on 3 Apr 2026739What's the Spot DCA (Martingale) bot and how do I use it?
If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot DCA (Martingale) bots? From the trading bot dashboard, you can monitor and manage your Spot DCA (Martingale) bots: Stop your bot: when you stop the bot, all pending orders are cancelled. You can choose to either sell any available crypto at the market price or keep it. In both cases, funds or crypto are transferred to your trading account.Published on 12 Feb 2025Updated on 17 Nov 20252Why is my deposit/withdrawal suspended?
Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 2026989How do I track my assets when trading in Spot and Futures mode?
After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list. Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously.Published on 23 Oct 2024Updated on 12 Feb 202619What's OKX Convert?
To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins. Direct conversion between BTC/ETH and most tokens isn't supported except for BTC/ETH or stablecoins. Aside from this restriction, any crypto pair that has a spot trading market can be converted via Convert. You can view the full list of supported assets here.5.Published on 27 Sept 2023Updated on 1 Apr 20262,161Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 4: the price of ETH drops to 1,000 USDC at 17:12 UTC. The new value of 20 ETH is reflected in their accessible balance. However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion.Published on 13 May 2024Updated on 3 Apr 2026342Trading bot FAQ
If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my spot grid bots? From the trading bot dashboard, you can monitor and manage your spot grid bot: Modify parameters: adjust the bot's price range and grid quantity even after it’s active, allowing flexibility in response to market changes. Withdraw profits: transfer grid profits earned by the bot directly to your trading account.Published on 12 Feb 2025Updated on 11 Dec 2025Why hasn't my deposit been credited?
Make sure the deposit contract address is supported by the corresponding platformBlockchain reward deposits The profit from mining can only be deposited into your wallet. You can only deposit the rewards into our account once it is deposited into your wallet, as we don't support blockchain reward deposits.Combined deposits When you want to do a deposit, make sure you submit only one deposit request each time.Published on 1 Sept 2023Updated on 3 Apr 202613,736How do I safeguard my Web3 wallet from fraudsters?
However, fraudsters often use mining, airdrops, and high-profit activities to bait users into clicking on unfamiliar links. This can lead to unauthorized access to wallets, or users may be deceived into providing mnemonic phrases or private keys, resulting in the loss of assets. As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams?Published on 13 Dec 2023Updated on 27 Jan 2026986What's the Spot Grid bot and how do I use it?
If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot Grid bots? From the trading bot dashboard, you can monitor and manage your spot grid bot: Modify parameters: adjust the bot's price range and grid quantity even after it’s active, allowing flexibility in response to market changes. Withdraw profits: transfer grid profits earned by the bot directly to your trading account.Published on 12 Feb 2025Updated on 17 Nov 202511World Cup VIP Exclusive Gift Set FAQ
Separate birthday claims aren't available for this item.Will a drop in VIP tier after claiming affect my shipment? No. Eligibility is locked in based on your VIP tier at the snapshot time. Once you've completed registration, your shipment will not be affected.Can I choose the contents or style of the gift box? No. Gift boxes are distributed on a randomized basis, selecting specific items or styles isn't supported.Can corporate accounts participate? Yes.Published on 19 Dec 2025Updated on 3 Apr 2026311How can I do derivatives trading with the Jupyter Notebook?
Liquidation will occur if the account equity drops below the maintenance margin. For example, when you want to trade 3000 ETHUSDT perpetual contracts, you can leverage a maximum of 75 times the capital you own. IMR = 1 / 75 = 1.3%, and you must maintain 0.8% MMR or above to avoid liquidation. There are 9 different scenarios for leverage settings via OKX open APIs. Please refer to Set leverage scenarios for different cases.Published on 28 Sept 2023Updated on 12 Feb 2026195Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
OKX will release a two-tiered NFT drop in celebration of its partnership with McLaren Racing Limited (“McLaren”). The first-tier NFTs will celebrate individual races in McLaren’s 2024 Season. The second-tier NFTs will commemorate McLaren’s 2024 Season at the year’s end. Residents of Australia and Brazil can mint NFTs to commemorate the races and the season’s end where such NFTs do not include any utility (the “Race Rewind Fandom NFTs”).Published on 19 July 2024Updated on 9 Feb 20261
Showing 1-13 of 13 articles