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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 31 Mar 2026What's a dusting attack?
A VPN hides your IP from local observers, but it doesn’t stop on-chain analysis. Wallet hygiene (avoiding address reuse, using HD wallets) is more effective. Explore more about risk and fraud by visiting here.Published on 4 Oct 2024Updated on 3 Mar 202613Self-Managed Super Fund (SMSF) FAQ
Use IP whitelisting and withdrawal address whitelisting to restrict unauthorized access. Use Secure Wallets for Storage Store long-term holdings in a dedicated hardware wallet. Keep only essential working capital on exchanges. Protect Credentials and Access Provide view-only API keys to accountants or advisors. Never share login or trading credentials. Implement a Risk-Control Strategy Define rules for position sizing, exchange diversification, and cold storage thresholds.Published on 2 July 2025Updated on 3 Dec 2025How do I stay safe from phishing SMS using the name OKX?
It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on 9 May 2025Updated on 4 Mar 2026321What do I need to do when I change my country of residence?
If you're updating your country or region of residence, there are essential steps you’ll need to complete, including identity verification and managing any unsupported assets. Depending on your selected new country or region, you may follow one of two tailored transition processes designed to ensure a seamless experience. To guide you through each step, we've prepared detailed reference guides.Published on 10 Apr 2025Updated on 16 Mar 2026534How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on 31 Aug 2023Updated on 16 Mar 202613,728OKX API FAQ
API keys that aren't bound to IP and have transaction or withdrawal permissions will be automatically deleted after 14 days of inactivity. API keys will not be considered inactive if they are used to call private or account-related interfaces that require identity verification, such as viewing account balance, billing data, or placing orders.Published on 20 Sept 2024Updated on 23 Mar 2026133How do I protect my account from Trojan horse takeovers?
Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.Published on 30 May 2025Updated on 5 Feb 202611How do I adjust the color theme of the trading interface?
A thoughtfully selected color theme is essential for creating a comfortable and efficient trading environment, especially during extended trading sessions. It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings.Published on 27 Nov 2024Updated on 10 Sept 202523Why am I asked to confirm my personal details again?
These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on 19 Mar 2025Updated on 15 Oct 2025142Why is my deposit/withdrawal suspended?
Upgrading and maintaining a wallet is essential in order to provide better service and asset security to our users. Upgrades introduce new features and optimise existing ones, while maintenance involves fixing technical bugs and conducting asset audits. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 2026989How do I find my user ID (UID)?
Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on 20 Mar 2025Updated on 3 Dec 2025196How do I explore new tokens?
Top Losers: the top losers page is an essential tool for learning and growth. It allows you to closely monitor the top tokens that have experienced the largest price losses. This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours.Published on 9 Aug 2024Updated on 17 Nov 2025How do I discover new tokens?
Top Losers: the top losers page is an essential tool for learning and growth. It allows you to closely monitor the top tokens that have experienced the largest price losses. This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours.Published on 9 Aug 2024Updated on 10 Sept 202555How do I avoid scams from off-site communication in P2P transactions?
Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails. If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on 11 Sept 2025Updated on 26 Sept 202513