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What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1.Published on Apr 8, 2025Updated on Feb 3, 20269How do I raise a dispute when using P2P trading?
If the buyer can't complete the payment, you can ask them to cancel the order. If you can't reach the buyer, you can request to cancel the order by raising a dispute via the following steps: Select the order you want to cancel Select Need Help? Select the issue you are facing Follow the on-screen instructions to submit a disputeWhat should I do if I've made a payment but the seller didn't release crypto? You can remind the seller via the in-app chat or select Remind seller on the order.Published on Aug 22, 2023Updated on Mar 31, 20263,520How do I buy crypto with my cash balance?
Once you have made your first cash deposit, you can start buying crypto: Open your OKX app > Buy Log in to your account on okx.com, go to Buy crypto > Express buy Select the crypto you want to buy with cash Enter the cash amount you want to spend or the crypto amount you want to buy and select Next Preview your purchase and select Buy After completing your buy order, your cash balance will be deducted and you will receive your crypto in your My assetsFAQ1.Published on Nov 16, 2023Updated on Feb 9, 2026365How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on Nov 10, 2023Updated on Sep 12, 202558How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,689What's a futures trading bot and how do you automate trades with it?
want to trade Several futures contracts are available for you to explore Take a good look at the list and select your tokenHow do I strategize futures grid AI strategy?Published on Dec 26, 2023Updated on Oct 29, 202535What to do in the event of a trade error
Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can. OKX cannot invalidate any trades done OTC with another user, the only way to solve a trade error is to agree with your counterparty about how to best proceed.Published on Jun 30, 2022Updated on Feb 12, 202696How do I post ads in the OKX P2P marketplace?
If you want your ad to be seen publicly in the marketplace, don't forget to select Public during the ad creation. If you only want to share it privately via QR code or URL link, then select Private and your ad will not be posted in the marketplace. Select Private or Public in Marketplace selection before proceed How do I share ads? You can share an ad using a QR code or URL link. Go to My Ads page, select the ad you would like to share.Published on Sep 5, 2023Updated on Mar 24, 2026652How do I manage my wallet? (web)
The seed phrase is recognized as the unique identifier to the wallet (also to the derived wallets generated from that wallet), which means that you can manage crypto assets on 80+ networks with it. However, the private key of your wallet is different depending on the network. You can go to Settings, select Backups wallet, and the wallet that you want to back up, followed by entering your password and you will see your seed phrase or private key.Published on Aug 22, 2023Updated on Mar 28, 2026890How do I verify my wallet address?
Please fill in the information and click next to proceed with your withdrawal.Verifying with Satoshi Test To complete your verification via Satoshi test, you will need to follow the steps below: Verifying with Satoshi test Select the cryptocurrency you want to deposit from the dropdown list. Once selected, the deposit instructions will appear. Select crypto from the dropdown list Follow the deposit instructions and select I've made the deposit once completed.Published on Jun 24, 2025Updated on Nov 17, 20253How do I enable or disable my Trader Mode?
You can always extend the account's enabled status or re-enable your Trader Mode afterwards. These measures reflect our security-first approach to self-custodial trading. As we scale, we'll gradually increase the balance cap and support longer enable periods.How do I check if Trader Mode was disabled or it's about to be?Published on Aug 22, 2025Updated on Mar 23, 2026209How do I add my emergency contact?
Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on Feb 12, 2026257How do I create passkeys? (app)
Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.Published on Aug 16, 2023Updated on Mar 31, 202612,907How do I reach out to OKX Singapore customer support?
We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on Jun 18, 2025Updated on Nov 17, 20252What should I do if I accidentally deposit crypto that OKX doesn't support?
Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on Sep 26, 2023Updated on Mar 16, 20261,914