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Why am I asked to confirm my personal details again?
At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity...Published on Mar 19, 2025Updated on Oct 15, 2025142Why is my deposit/withdrawal suspended?
We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we'll resume our service immediately. Please stay tuned to our announcements for the most up-to-date status reports.Node upgrade (Deposit/withdrawal suspension) The community and project team typically work together to upgrade Node. Upon the completion of the upgrade, you can refer to the project team's official announcement. What's a node?Published on Aug 31, 2023Updated on Jan 26, 2026988How do I authorize a new device when I log in?
We'll send you a message there. Open it to review new login info and confirm or cancel authorization. You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account.Published on Aug 31, 2023Updated on Mar 16, 202613,728How do I manage my P2P settings?
We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 22, 2023Updated on Mar 17, 20262,527How do I access cryptocurrency derivative products in Australia?
If you fail multiple attempts, you'll be timed out for 30 days - you'll be permitted to try again after that period if you think your understanding has improved materially. In addition to passing the knowledge assessment, you'll also need to complete a certification form and submit relevant supporting documentation for our review.What documentation do I need to submit after the knowledge assessment?Published on Mar 20, 2024Updated on Nov 17, 202520United Kingdom (UK) financial promotions FAQ
If this second attempt fails, you'll be able to try again after 24 hours. If your answers demonstrate a lack of understanding of the risks involved, we'll be unable to offer you an account on our platform. For additional information on the risks of investing in crypto assets, please read the General Risk Warning at the top of this page and visit here. We also have our OKX Learn pages to provide further educational material.How does the self-categorisation process work under the UK FCA rules?Published on Dec 28, 2023Updated on Feb 9, 202669Why did my identity verification fail?
You can check your email for the failed reason and submit it again by clicking the link.Published on Sep 5, 2023Updated on Apr 2, 202611,522Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025179How do I verify an individual account?
We'll review your application within 24 hours and you'll be notified instantly once we've completed it. If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information. 2.Published on Sep 25, 2023Updated on Mar 31, 202630,983How do I invest in NFTs?
OKX NFT brings together many esteemed artists, game developers, creators, and NFT enthusiasts to create and trade NFTs. The platform features 5 tools for you to make the most out of NFTs, which are: Crypto: for P2P trade, all at your own price. Ordinals: One-stop hub for trading and inscribing BRC-20 and BTC NFTs. Marketplace: place offers or listings on NFT across several markets and blockchains. OKX NFT supports over 17 blockchains, including Ethereum, OKC, BSC, and Polygon.Published on May 5, 2023Updated on Feb 12, 2026122How do I get started with OKX Trade?
Through smart order routing algorithms, we'll find the most efficient swapping routes and split trading amounts across multiple routes in a single transaction to help users buy or sell at the best available price. Currently, OKX Trade is built on 1inch, an aggregation protocol on the Ethereum blockchain. It has its own smart order routing algorithm that can provide users with the most efficient, seamless, and cost-effective cross-chain experience.2. What's cross-chain swap?Published on Jul 26, 2022Updated on Feb 5, 202675What should I do when my Web3 wallet BTC balance is insufficient?
Inspect whether there's a pending transaction, and try again later. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on Nov 17, 2023Updated on Nov 17, 2025346Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
In this article, we'll explain how we use zk-STARK to protect user privacy while proving our solvency.Before we continue, it's helpful to understand some basic ZKP terms, like Circuit, Merkle Tree, and Commitments. For beginners, there are many resources available to help you get started. For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves.Published on Oct 21, 2024Updated on Feb 11, 202691How do I enable allowlist? (app)
Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses. How to delete a withdrawal address from the Address Book: Go to the Address Book, tap Settings (three dots) next to the address > Delete Address.Published on Aug 14, 2023Updated on Mar 31, 20261,900How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on Jul 24, 2025Updated on Feb 12, 2026257