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How do I reset Two-factor authentication (2FA)?
details and select Confirm You'll receive a confirmation upon successfully resetting your authentication method If you don't remember password, can't login: Please follow here to reset both your password and two-factor authenticationOn the web If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication In Unable to verify?Published on Sep 15, 2023Updated on Mar 28, 2026FAQ6,168How do I reset my Two-factor authentication (2FA)?
authentication Select Switch authentication method > Reset two-factor authentication > Reset phone number / email / authenticator app, and select Confirm Fill in the verification details and select Confirm You'll receive a confirmation upon successfully resetting your authentication methodOn the web If you enable two-factor authentication and log in to your account as usual, the system will trigger two-factor authentication In Unable to verify?Published on Sep 15, 2023Updated on Oct 15, 2025FAQ22Polkadot slot auction announcement: DOT from round two has been released
Dear valued user, The DOT locked up for the Second round of the Polkadot slot auction project began unlocking on January 16, 2024. We're continuing the process of unlocking and redeeming DOT now. For Polkadot slot auction orders: order settlement was completed on January 17, 2024 (UTC+8). The OKDOT2 token was redeemed for DOT at a 1:1 exchange rate on January 17, 2024 (UTC+8). You can find any...Published on Jan 17, 2024Updated on Nov 17, 2025AnnouncementsOKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
Learn to Earn with OKX and TON (The Open Network) is a new educational initiative introduced by OKX in collaboration with TON. OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, can take part in the promo During the Campaign Period and win between 1 and 5 TON...Published on Dec 26, 2023Updated on Apr 3, 2026FAQ4,135Why is my deposit/withdrawal suspended?
A fork in a blockchain occurs when the community disagrees over an upgrade, resulting in the original blockchain splitting into two. Depending on the compatibility of the new chain to the old one, there are two types of forks: soft and hard. A soft fork is a blockchain fork in which the newly forked blockchain is compatible with the old one.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ989Spot copy trading: lead trader FAQ
Keep an eye out for upcoming announcements on new cryptocurrency pairs being added!5. As a lead trader, how do I get traffic exposure on OKX? There are two ways to increase traffic exposure to your profile on our platform. Those are: Have a good strategy for your trading: engage in real trading on your trading account and achieve good results that derive from a solid trading strategy, gauged by PnL% and absolute PnL gains.Published on Oct 18, 2023Updated on Mar 3, 2026FAQ67How do I adjust the color theme of the trading interface?
It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings. You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions.Published on Nov 27, 2024Updated on Sep 10, 2025FAQ23What's Jumpstart and how do I earn from it?
Jumpstart currently has two types of events for users: Mining and On Sale.What's the difference between Mining and On Sale? Mining: you need to stake your BTC or ETH or other required coins for a period, then you can get the rewards after the campaign ends. Through mining, you can stake tokens to receive Jumpstart tokens at no cost, with the staked tokens remaining locked.Published on Jul 17, 2024Updated on Nov 28, 2025FAQ38How do I set up indicators on the chart?
To hide the indicator, select the Hide (Eye) option next to the settings.What are the additional tips? You can apply multiple indicators simultaneously. Simply repeat the process for each indicator. Once you've set up indicators, you can save the chart layout for easy access later. Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.FAQCan I use indicators on all chart types?Published on Nov 30, 2024Updated on Sep 10, 2025FAQ14What's limit order in DEX?
This feature allows you to trade at a specific price set by you without keeping an eye on the market. Currently, it supports Arbitrum, BASE, BSC, Ethereum, Solana and X Layer. Limit order Swap is currently not available on the web platform, but remain accessible in the OKX App.Published on Aug 10, 2023Updated on Jan 26, 2026FAQ123How do I set up a liquidation alert?
Monitor the market: keep an eye on market conditions and your account balance.Can I set up liquidation alert for multiple accounts or trading pairs? Yes, you can set up liquidation alerts for multiple accounts or trading pairs on our platform.Is liquidation alert guaranteed to prevent liquidation? No, liquidation alert isn't a guarantee against liquidation. They serve as a warning to take action but don't prevent automatic liquidation if the required margin isn't maintained.Published on Aug 2, 2024Updated on Apr 3, 2026FAQ25OKX Wallet newly released BTC L2 Farm Points
We recommend that you keep an eye on OKX Web3 for any updates. Merlin Merlin Chain is a Layer 2 protocol built on Bitcoin that has adopted a decentralized oracle network, on-chain BTC fraud-proof modules, and zero-knowledge (ZK) rollups to improve Bitcoin’s scalability and efficiency. B²Network B² Network is a revolutionary ZK Proof verification commitment rollup solution designed for Bitcoin. BEVM BEVM is the first fully decentralized EVM-compatible Bitcoin L2 that uses BTC as Gas.Published on Apr 3, 2024Updated on Nov 17, 2025AnnouncementsOKX officially launches the multi-chain wrapped token xBTC
Launching soon - keep an eye on the Web3 Wallet for updates! More about xBTC Webpage Whitepaper On-Chain Proof of Reserves (PoR) Disclaimer This announcement is provided for informational purposes only. It is not intended to provide (i) investment advice or an investment recommendation, (ii) an offer, solicitation, or inducement to buy, sell or hold digital assets, or (iii) financial, accounting, legal or tax advice.Published on May 22, 2025Updated on Nov 17, 2025AnnouncementsP2P Merchant competition — win a featured ad spot
A featured ad will be placed on top of the P2P marketplace and comes with an eye-catching badge. It’ll maximize your ad's visibility. Competition period: September 11, 2023, 12:00 (UTC) - September 24, 2023, 12:00 (UTC) Reward There’ll be 2 winners for each currency.Published on Sep 11, 2023Updated on Nov 17, 2025AnnouncementsHow do I manage my wallet? (web)
After completion, tap the eye icon on the page to view the complete seed phrase. Write down the words in the sequence, then select the correct word corresponding to the number on the next page.How do I create a new account? You can select your wallet name > Add account to create a new account. The accounts (known as derived wallet) associated with Wallet A, share the same seed phrase. You can also rename the wallets and accounts by selecting Manage.Published on Aug 22, 2023Updated on Mar 28, 2026FAQ890